Product Manager - Hello Retail

Product Manager

• R&D
• Full time
• Copenhagen HQ

We want you
About the job
Hello Retail is one of the world’s premier e-commerce personalization platforms. We help +2000 webshops in the Nordics provide a personalized shopping experience across onsite product recommendations, search, pages, and personalized emails.

As a Product Manager you will be part of a development organization of 13 developers, UX designers, DevOps, etc. You will be reporting directly to the CPTO, and help shape both our existing product lines, as well as help with new product lines that are in the works.

Do you love to build products that are used by millions of customers every day, and do you want to be shaping the future of e-commerce personalization with cutting-edge AI technologies – then look no further.

We embrace an office-first culture, while offering flexibility when you need it. Many of our team members have families and appreciate the ability to balance work and personal commitments. At the same time, we believe that some of our best product ideas come to life when we’re together in the same room, collaborating face-to-face and brainstorming around a whiteboard.

About the “Product Manager” role

• Requirement Analysis & Stakeholder Engagement: Analyze requirements and conduct interviews with internal and external stakeholders in collaboration with our lead UX/UI designer.
• Product Development & Collaboration: Act as an integrated part of the development team, leading the day-to-day product management of our CRO suite. Collaborate with the UX/UI designer to create outstanding user experiences and ensure a steady workflow from ideation to execution.
• Persona & Market Understanding: Develop a strong understanding of our personas, focusing on customer needs, adoption, and value capture. Conduct market research to identify trends, customer needs, and competitive insights.
• Feature Definition & Prioritization: Define and prioritize product features based on business goals, customer feedback, and technological advancements.
• Cross-Functional Communication: Work closely with Product Marketing, Sales, Customer Success, and Support teams to inform them about upcoming features and ensure alignment on feature usage and benefits.
• Feedback Collection & Continuous Improvement: Capture feedback after new releases to drive continuous product improvement. Regularly triage and manage the product backlog.

The ideal candidate
Your work qualifications (Required skills)

• 3+ years of experience in product management in a SaaS business.
• Strong communication skills in English, with the ability to convey complex concepts to a variety of audiences.
• Experience working closely with cross-functional teams, including UX/UI, development, and sales/support.
• A data-driven approach to decision-making, with a keen understanding of market trends and customer insights.
• Experience with CRO (Conversion Rate Optimization) or other ecommerce products is a plus.
• If you have experience as a developer, it is an additional plus.

About us
Hello Retail is a Conversion Rate Optimization platform that empowers e-commerce 2500+ webshops in the Nordics & Benelux. We are a scale-up looking to expand the dev & product team to accomplish all our grand visions. If you are afraid of a company & team that has grand ambitions, then this might not be the right job. However, if you thrive in a fast-paced environment, then you will feel right at home.

If you have any questions, you can contact [email protected].

What we offer

• A strong team and company culture where we celebrate success and help each other grow.
• A workplace where we ensure every day is as fun as possible.
• A competitive salary that reflects your skills and experience.
• Comprehensive training in our systems and best practices.
• Great social events and parties.
• Recognition for your results and contributions to the team.

Perks & Benefits
Catered diverse lunch with your colleagues, every day from one of the best kitchens in Copenhagen

Skill development program: We want to take you from good to great

Are you a true Tech Savvy? Macbook, trackpad, you name it, we get you covered.

Located near public transit: Easy access and treehugger friendly workplace

Social gatherings and games: Hangout with your colleagues

Your local office is your anchor point, thus, we placed it centrally at your convenience.

Free soft drinks and treats / fruits: Peckish after lunch? We got your back

Free beer on Fridays: Friday is something special, let's enjoy a beer together

Free coffee / tea: Get your caffeine fix for free