Head of KYC Services LC&I

Stockholm, SE, 111 46 Helsinki, FI, 500 Oslo, NO, 0368 Warszawa, PL, 02-460 Łódź, PL, 93-281 Taastrup, DK, 2630 Tallinn, EE, 11415

Job ID: 26891

Are you an experienced leader with exceptional stakeholder management skills? and do you want to take a leading role in shaping and contributing to the Financial Crime Prevention strategy for Nordea?

We are now looking for a Head of KYC Services LC&I to take on responsibility for the unit taking a crucial part of improving our operational performance, being a role model in change management and securing that Nordea stay compliant through increasing regulatory demands. You will take on the responsibility of a great self-driven leadership team of leading leaders with the responsibility of more than 250 people, delivering high quality and customer centric KYC Services for LC&I.

KYC Services LC&I is a part of KYC Services which is an operative unit located within Group Financial Crime Prevention (GFCP).

If this sounds like something bring your ideas, skills and unique background - with us, you’ll be in good company with plenty of opportunities to collaborate, grow and make a difference.

About this opportunity

In KYC Services LC&I we add value by protecting Nordea, its customers and society at large against financial crime. We help gather and maintain up-to-date KYC information for the largest customers across the bank, understand the financial crime risk customers pose, and take appropriate actions to manage the risk.

What you will be doing:

• Connect to Nordeas, Business Areas, GFCPs, and KYC Services overall strategy by developing and executing on tactical/operational action plans
• Lead the large scale bank wide implementation of the Group KYC tool towards the LC&I customers
• Contribute actively as a member of KYC Services Leadership team and the KYC value chain Leadership team, with an end-to-end, solution-oriented mindset
• Define operational excellence culture and deliver on great leadership by engaging and motivating people within the unit to be at their best to reach the operational targets
• Proactively manage the stakeholder relationships and collaborate closely with the senior management representatives from the Business Area and GFCP
• Be a Role Model in engaging and motivating the whole end-to-end value chain to deliver according to the agreed priorities
• Continuously identify and implement improvements by taking a sound proportionate approach to risk mitigation. Goal is to secure sustainably efficient, effective and compliant services to our customers and stakeholders
• Utilise data and performance metrics in all decisions and in leading the unit towards the future

The position is a great opportunity to join an exciting and growing area of the bank and to truly support financial crime prevention. You will report to the Head of KYC Services, Stine Husted, and join the KYC Services leadership team. The role can be based in the Nordics, Poland or Estonia.

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us. To succeed in this role, we believe that you:

• Have a solid business understanding (Business Acumen), knowledge of financial markets and financial crime
• Have exceptional stakeholder management and communication skills, being able to connect with people at all levels, countries, and across the value chain of Nordea
• Have a proven ability to run operations on all levels, from strategic to operational
• Are a role model in servant people leadership
• Have a strategic ability to identify what needs to be done in the short- and long-term, and the ability to covert strategy into prioritised actions and prompt execution plans
• Have a capability of zooming out and quickly translating complexity into comprised overviews, which are easily communicated to stakeholders. Being fluent in utilising data for planning, forecasting and evidencing results.
• Are a true team player with a strong ability to operate in a fast-paced, challenging and changing business environment
• Have a proven ability to lead large scale change in a cross-border organisation
• Are solution-oriented, analytic, data-driven, structured, proactive, self-motivated and live Nordea’s values

Your experience and background:

• You have a strong senior leadership track-record, preferably from a position in a cross-border environment within operations and/or within Business Areas dealing with Large Corporates and Institutions
• Used to strategic decision making and creating a strategy, tactical and operational plan with a true customer centric focus
• Documented experience from driving and executing complex change programme , with a real impact on the customer and user experience
• Proven track record of developing high performance teams by empowering and developing people and nurturing talents, as well as developing and maintaining trusting relationships with people at all levels
• Proven track record of performing operational excellence, delivering tangible efficiency results, a healthy performance culture, and executing as per planned in a rapid changing environment
• Experience with financial crime processes and a strong understanding of the underlying interaction withrisk management and compliance
• Fluent proficiency in English and relevant university degree

If this sounds like you, get in touch!

Next steps Submit your application no later than 28/11/2024. For more information, you’re welcome to contact Stine Husted, at [email protected]. At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.

For candidates in Sweden only: For union information, please contact [email protected] or [email protected].

For candidates in Poland only: Please include permit for processing personal data in CV as following: In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp. The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: nordea.com/en/doc/nordea-privacy-policy-for-applicants.pdf

We reserve the right to reply only to selected applications.