Customer Success Manager

Permanent employee, Full-time · Copenhagen
Your mission
An exciting opportunity awaits you at Dixa!

As a Customer Success Manager, you will play a key role in ensuring the satisfaction, retention, and success of Dixa’s customers portfolio.
You will serve as the primary point of contact for our clients, advocating for their needs within the organization and fostering long-term relationships.
Your goal will be to drive customer loyalty, maximize retention, and identify opportunities for
growth and expansion. What you will be doing

• Building strong relationships with customers, understanding their business goals, challenges, and needs.
• Creating success plan of action for delivery both with the Dixa platform and through partnership
• Tracking and analyzing key success metrics for customers and develop action plans to address areas for improvement.
• Setting customers up for success by sharing best practices and industry knowledge, providing platform setup optimisation recommendations
• Serving as the voice of the customer within the organization, advocating for their needs, requirements, and feedback.
• Working closely with internal teams to address customer concerns and deliver solutions.
• Proactively monitoring customer health and engagement, identifying potential risks to retention.
• Developing and executing strategies to mitigate churn and maximize customer lifetime value.
• Driving product adoption and usage among customers, identifying opportunities for upselling or cross-selling additional features or services. Collaborating with account management teams to capitalize on expansion opportunities within existing accounts.
• Gathering customer feedback and sharing insights to inform product roadmap decisions and improve overall customer experience.

Your profile
At Dixa we value a customer-centric mindset, adaptability, and a collaborative spirit. We're seeking team members who are proactive problem-solvers, high performers, and motivated by continuous growth and impact. If you thrive in a dynamic, innovative environment and bring accountability to your work, you’ll be a great fit for our team!

On top of that we expect the following experience:

• 3-5 years of experience in a similar role.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with customers.
• Familiarity with customer success tools and platforms (e.g., CRM & CSM software).
• Ability to work independently and collaboratively in a fast-paced environment.
• Experience working in SaaS

The qualifications and experiences outlined in this job description serve as a guideline. We welcome applicants with diverse backgrounds, as long as they can demonstrate the essential core competencies.
What's in it for you
Dixa has pioneered the concept of Customer Friendship, and this is also something that shapes how we connect and engage at Dixa. We are a friendly bunch, we trust and support one another and we like to have fun together!

We are offering:

• Competitive salary and 5% pension on top
• 25 days' paid annual leave + 5 Dixa Wellbeing days for recharging
• Equity grant scheme - share in our success
• Health care insurance
• Generous paid parental leave for work-life balance
• Delicious subsidized lunch

Apply for this job About us
Dixa is a Value Experience (VX) Customer Service Platform that combines cutting-edge AI with a human touch, empowering companies to deliver effortless, personalized experiences that drive customer loyalty. Trusted by leading consumer brands of the world, Dixa supports over 30 million conversations annually.

Founded by four friends determined to make a difference in customer service, we're now a fast-scaling company with backing from some of the most reputable investors globally.

Our commitment is to excel, and we’re building a culture where teamwork and results matter, and everyone is empowered to take ownership, drive growth, and contribute meaningfully. We believe in fostering a work environment that challenges you to grow and gives you the tools to succeed.

We value flexibility but equally believe in the collaboration and innovation sparked by working together in person. That’s why we’ve adopted a flexible work model, requiring a minimum of three days per week in the office to strengthen team connections, foster collaboration, and encourage knowledge sharing.

Our recruitment process - what to expect?

We take the time to carefully review your application, and here’s an overview of what our recruitment process typically involves, though it may vary depending on the role:

• Initial video/phone chat: An introductory conversation with the hiring manager to get to know each other better. If there’s mutual interest and alignment, we’ll proceed to step 2.
• Talent Assessment: A quick test to gain insights into your unique talents and strengths
• First interview: A deeper dive into the role, your skills, and experiences, usually with the hiring manager and a team member
• Case Study if relevant: An opportunity for you to demonstrate how you’d tackle a challenge relevant to the role
• Second interview: A follow-up discussion to review your case study, and address any remaining questions
• Offer: If everything aligns, we’ll extend an offer and look forward to welcoming you to Dixa

We hope we’ve sparked your interest in Dixa, and we look forward to receiving your application!

Apply for this job

We are looking forward to hearing from you!
Thank you for your interest in Dixa. Please fill out the following form. Should you have difficulties with the upload of your data, please send an email to [email protected].