Protection Officer (CP Case Management)

DRC has been responding to various humanitarian crises in Lebanon since 2004, working with Palestinian, Iraqi and Syrian refugees. DRC received registration from the Ministry of Interior in 2011, and since then has focused primarily on responding to the Syrian refugee crisis in Lebanon and the resulting impact on Lebanese host community. DRC Lebanon’s focus is to ensure that we are able to respond to critical emerging humanitarian needs whilst improve the living conditions of displacement-affected populations and contribute to the achievement of durable solutions. With an annual portfolio of $12million, and with approximately 200+ staff, DRC is focusing its response in protection and economic recovery (Ec-Rec) sector in Bekka, North Lebanon and Beirut. DRC is also contributing to the evidence base and coordination structures in country through our Evidence Generation and referral information management (RIMs) teams.

About the job
The overall purpose of the role is the provision of case management and psychosocial support services to children-at-risk.

Your main duties and responsibilities will be:

• In compliance with best-practice and international standards in CP response, provide case management services, including direct psychosocial support, for vulnerable children and their caregivers. Case management services will include assessment of needs, development of an action plan for recovery, conducting referrals to relevant services, implementing the action plan and ensuring appropriate follow up and case closure when appropriate;
• Conduct community-based PSS activities with children and their caregivers with the support of community mobilizers
• Conduct CP related awareness sessions to enhance safe identification and referrals.
• Provide age-appropriate quality psychosocial support in mobile and static safe spaces (including women community centers) and child-friendly spaces, including the implementation of awareness/information sessions on CP core concepts;
• Ensure timely filing and storage of CP data in the child protection information management system (CPVIMS) Primero, in compliance with the information sharing protocol developed at the inter-agency level;
• Prepare and submit weekly and monthly work plans in a timely manner for the Protection Team Leader’s validation;
• Support the implementation of monitoring and evaluation tools and report on problems in the implementation of the program;
• Participate in regular supervisory meetings to ensure adherence to standards of care and appropriate case management;
• Develop and maintain effective working relationship with relevant stakeholders including partner agencies, community leaders and service providers;
• Contribute to the maintenance of an up-to-date service mapping of the service providers operating in the area;
• Receive referrals from different agencies, conduct an action plan and appropriate response to each case;
• Send referrals to different agencies according to the action plan developed with the beneficiary;
• Flag the need for case conferences based on needs and attend with relevant key actors when needed with the support of the Protection Team Leader, while ensuring the best interest of the child;
• Update the service mapping on a monthly basis and flag training needs of service providers through calling service providers and visiting their premises.
• Provide feedback of actions taken to DRC Protection Team Leader and other agencies when necessary;
• Work closely with DRC local partner and provide the needed field level support;
• Work closely with the GBV protection section when CP cases involve child survivors, particularly when assessing best interest of the child;
• Implement PFA sessions and respective referrals for in case of emergency.
• Work in close coordination with GBV and General protection teams to enhance holistic approach
• Any other duties relating to the nature of the job as directed by the Protection Team Leader - CP or Protection Manager.

About you
To be successful in this role we expect the following:

Required

• Bachelor degree in Social work, Counseling, Psychology or other related field
• Minimum of 2 year experience in child protection case management
• Work well under pressure
• Good understanding of CP core concepts and principles and ability to implement casework following th best interest of the child;
• Strong communication and counseling skills, including the ability to communicate with children effectively
• Previous experience working with Syrian refugees in Lebanon and in international organizations and humanitarian settings is preferred
• Good knowledge of protection principles in humanitarian settings and of the context in Lebanon
• Ability to maintain confidentiality, respect, non-discrimination and safety of beneficiaries at all times
• Fluency in Arabic
• Ability to communicate and write clearly in English is desirable
• Comfortable in a multi-cultural environment, flexible working hours and able to handle pressure well;
• Strong ability to organize work, meet deadlines, maintain composure, prioritize work under pressure, coordinate multiple tasks and maintain attention to detail
• Computer literacy (Microsoft Word and Excel);
• Previous experience in international organizations and humanitarian settings is a plus.

In this position, you are expected to demonstrate DRC’ five core competencies:

• Striving for excellence: You focus on reaching results while ensuring an efficient process.
• Collaborating: You involve relevant parties and encourage feedback.
• Taking the lead: You take ownership and initiative while aiming for innovation.
• Communicating: You listen and speak effectively and honestly.
• Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

We offer

• Contract length: 28th of February 2025
• Band: I
• Designation of Duty Station: North Lebanon
• Start date: November 2024

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment; please refer to drc.ngo under Vacancies. For questions regarding the vacancy please contact [email protected]

Application process
All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.

Closing date for applications: 18/11/2024

For further information about the Danish Refugee Council, please consult our website drc.ngo.

Department
Lebanon

Workplace
North

Contract Type
National contract

Posted
11 Nov 2024

Expires
18 Nov 2024