After Sales Agent

After Sales Agent

Overview
Why join us in 2024?
Think of the digital tools we use daily - from virtual shopping to contactless payments. They're shaping our future. Join us in influencing the future of digital payments in an innovative environment. With our global merger, the opportunities for personal growth and collaboration are immense.

About your future role
As a After Sales Agent, you will play a crucial role in re-engaging inactive customers, ensuring their smooth experience, and supporting the team’s ongoing performance improvement. This is a newly created role with opportunities to directly impact customer satisfaction and transaction rates.

Your key responsibilities in this role will be:

Customer Re-activation:

• Proactively contact customers who have not transacted recently to encourage usage.
• Develop and execute a strategic plan for targeting inactive customer segments.

Data Management & Analysis:

• Extract and analyze data to identify which customers need reactivation efforts.
• Utilize data insights to prioritize customer outreach.

System Review & Issue Resolution:

• Monitor systems for recurring errors or issues impacting customer experience.
• Initiate corrective actions and work with the relevant teams to resolve system errors.

Feedback and Collaboration:

• Provide feedback on recurring issues to other agents and the customer support team.
• Share insights to improve overall service quality and prevent future issues.

What makes you the best person for this job?
As you read about the role, are you eager to learn more? If so, review the qualifications that fit you for the position. Remember, beyond your skills and experience, it's your potential that sets you up for success in your daily tasks.

Qualifications needed to be successful in this role:

• Strong communication and customer service skills.
• Ability to analyze data and translate it into actionable plans.
• Detail-oriented with a proactive approach to troubleshooting.
• Team player who can provide constructive feedback to peers.

Additional skills and experience that would make you stand out:

• Experience in Customer Support or Sales: Previous experience in an after-sales, customer service, or support role is beneficial
• Problem-Solving Abilities: Strong troubleshooting skills to identify and resolve issues independently or with minimal supervision.
• Knowledge of CRM Systems: Familiarity with CRM software and systems related to customer management.
• Organizational Skills: Ability to manage multiple tasks and prioritize efficiently to meet goals and deadlines.
• Excellent Communication Skills: Strong verbal and written communication skills to effectively engage with customers and team members.
• Adaptability and Flexibility: Willingness to adapt to new tasks, tools, and changes in processes as the role evolves.
• Experience in Process Improvement: Prior involvement in identifying and implementing process improvements is a plus.

What you can expect from us:

• Attractive Salary & Competitive Package: We value your expertise and ensure you’re rewarded for your contributions.
• Comprehensive Training & Support: Receive well-structured training and continuous guidance from your manager.
• Hybrid Work Environment: Enjoy the flexibility of hybrid working, with an expectation of mainly being in the office.
• Flexible Work Hours: We understand the importance of work-life balance.
• Necessary Equipment Provided: We supply a laptop, mobile phone, and a monthly subscription.
• Health & Dental Insurance: Your well-being is our priority.
• Referral Bonuses: Bring your friends and earn rewards when they join our team

Life at Nexi
Discover more about us and what it's like to be part of Nexi by visiting this page: https://www.nexigroup.com/en/people/life-at-nexi/overview/?utm_source=career-platform&utm_medium=job-openings&utm_content=standard. Learn about our values, meet our communities, and see how we are shaping the future of digital payments together.

Apply now!
If this opportunity resonates with you, we'd love to hear from you! Please apply at your earliest convenience. We'll be reviewing applications continuously and closing the position once we've found the right fit. We are committed to creating a diverse culture where talents from all walks of life can feel like they truly belong.

By exploring this job opening, you're one step closer to joining us. We're excited to learn more about you!

Work location
Denmark