Support Engineer

Title:
Support Engineer
Support Engineer
This is Worldline
We are the innovators at the heart of the payments technology industry, crafting how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity:

We are a specialist in cashless payment methods. Our customers include a wide variety of companies worldwide. As a Support Engineer, you’d be a 2nd level of support responsible for the conscientious and customer-focused processing of technical inquiries about our Point of Sale systems. You’ll support our clients with payment terminals, cash registers, and IT networks. We are looking for a person to join our international team and our office in Warsaw!

Day-to-Day Responsibilities:

• Installing and maintaining the software and interfaces of point of sale (POS) systems
• Receiving and processing hardware, software, network and communication problems in the area of POS systems and related applications, locating and rectifying faults or initiating escalation proceedings
• Coordinating supplier and support partner activities
• Creation and updating of operating manuals, instructions, checklists and training documents
• Participation in projects, in the introduction of new services and events
• Performing coordination tasks between customers, internal departments and IT departments in day-to-day operations and emergencies

Who Are We Looking For:

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, a can-do attitude and a hunger to learn and grow. In practice, this means:

• Completed vocational training, preferably in a technical field
• 2 to 4 years of relevant professional experience in a comparable position as IT support
• Affinity for IT is required
• In-depth knowledge of MS Office (especially Excel)
• Knowledge of ServiceNow, Jira, Confluence and SAP Business Objects tools and network ---technology is an advantage
• Resilience and flexibility
• English on a professional level, German would be a plus

Perks & Benefits:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
• Private Medical Care.
• Life insurance.
• Lunch and Travel reimbursement.
• Attractive bonuses.

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Private medical & life insurance
• MyBenefit Platform
• Holiday allowance
• Referral program
• Public transportation allowance
• Meal allowance
• Annual bonus

Shape the evolution