Engineering Supervisor - (Service)

Engineering Supervisor, Service

Location: Bloomington, MN and Shakopee, Minnesota (On-site)

Company: GN Resound, a leading manufacturer in the hearing aid sector.

Lead the Service Engineering function within North American Operations. This encompasses involvement in and advancement of engineering endeavors focused on improving product integrity, minimizing warranty-related spending, and elevating the performance of the service operation. Key insights and deliverables are expected toward continuous improvements for reverse logistics, process, and product designs. As a leadership position within the engineering function, contributions toward department vision and strategy are also expected.

Highlights

• Process Development: Determine best-practice methodology for in-process diagnostics and edge diagnostics.
• Partnerships: Collaborate and influence reporting strategy for global and local reporting of service and warranty key performance indicators.
• Global Impact: Support global owners in development and continuous improvement of repair and service strategy for all hearing instrument products. Participate in cascading improvement to other sites globally, when required.
• Investigation: Conduct hands-on investigation of product returns to determine cause, propose viable solutions and design modifications.
• Compliance: Maintain compliance in documentation for Corporate Procedures for Service and returns
• Troubleshooting: Investigate, pilot, and recommend solutions that will improve customer satisfaction for custom products.
• Continuous Improvement: Optimize process effectiveness in resolving service quality issues - such as re-returns and service complaints
• Technical Development: Maintain and enhance technical knowledge relevant to investigations and analysis.
• Leadership: Provide guidance and training to technical employees.

Minimum Qualifications:

• Education: Bachelor’s degree in engineering or a related technical discipline
• Experience: A minimum of five years of engineering experience within the medical device manufacturing sector is desirable, with a demonstrated history in engineering or a leadership capacity, overseeing technical projects that yield cost reductions and enhancements in quality
• Industry Knowledge: Familiarity with warranty/returns reduction and customer satisfaction preferred
• Lean/Six Sigma: Experience in Lean or Six Sigma methodologies is highly desirable.
• Medical Device Regulations: Knowledge of ISO13485 preferred

Competencies

• Solid mechanical and electrical aptitude
• Capable of overseeing various initiatives concurrently, ensuring task prioritization aligns with the strategic aims of the organization.
• Able to initiate work and guide teammates, ensuring goals are met within set deadlines.
• Comprehensive knowledge of operation of consumer electronic devices, preferably hearing instruments
• Adept at prioritizing responsibilities to optimize productivity in high-stress situations.

What We Offer

• Competitive Salary: Commensurate with experience and qualifications.
• Generous Benefits: Including Paid Time Off (PTO), Paid Holidays, 401k with company match, Paid Parental Leave, Transition back to Work Benefits and HSA contributions.
• Family Benefits: Free hearing aids for family members.

Application

• If you are motivated to make a positive impact in the lives of people with hearing loss through your engineering skills and passion for quality improvement, ReSound encourages you to apply!

Application

Those with a commitment to bettering the lives of people experiencing hearing loss through engineering innovation and a zeal for quality advancements are encouraged to apply to GN ReSound.

Join Us

Be part of a team that's dedicated to making a difference through sound and helping people live fuller lives. We look forward to your application!

Equal Opportunity Employer

GN Hearing is an equal opportunity/affirmative action employer committed to cultural diversity in the workplace. GN Hearing openly supports and is fully committed to the recruitment, training and promotion of all individuals, without regard to race, color, creed, religion, national origin, ancestry, sexual orientation, disability, age, gender, maternity, marital status, status with regard to public assistance or any other classification protected by state, federal or local law or ordinance. Founded in 1869, GN group today operates in more than 90 countries across the world and has more than 6,000 employees. View The EEO is the Law poster and its supplement.

E-Verify

GN Hearing / ReSound participates in E-Verify. View the E-Verify poster here. View the Right to Work poster here.

Disability Accommodation

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected]. This email is provided for the purpose of supporting applicants who have a disability that prevents them from being able to apply online. Only emails received for this purpose will be returned. Emails left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

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Location: MN, Bloomington