Quality Coordinator

Title:
Quality Coordinator
Quality Coordinator
Warsaw - hybrid

This is Worldline.

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

Operational excellence is a foundation principle of the MS strategy aiming to outperform industry standards in terms of customer experience levels.

Wherever in the world, customers should recognize we operate with the same high-level standards and the same processes, based on a globalized organization the long run, people will depend on you because of your Operational Excellence expertise, your knowledge in Quality, Process Management, and understanding of the Operational Performance of Worldline services.

Believe “Total quality can be achieved only when everyone contributes to improve and maintain quality” Building a quality culture and encouraging teams both Operational as well as Group functions to be practising quality on day to day basis should be in your DNA.

Succeeding in this role relies on your ability to effectively interact with people, based on a mutual trust relationship, and to understand the requirements of the internal customers (business lines, supporting functions and IT/CS), as well as the external customers (merchants).

Besides these responsibilities, you will be actively involved in defining and implementing necessary changes in business processes in cooperation with them.

You are the link with Worldline Group in terms of Quality Management in MS, and you align regularly with quality managers at the Global level and your peers in other Worldline countries.

Day-to-Day Responsibilities​

As Worldline MS Quality Coordinator your main responsibilities are the following:

Quality Monitoring and Improvements

• Overall follow-up & reporting on Operational Excellence and ongoing improvements
• Management of the Operational Excellence governance
• Defining the target Quality expectations at the MS level and supporting building and monitoring relevant KPIs.
• You will assist the business, in the realization of their quality objectives, continuous improvement plans, and KPI reporting & analysis.
• It is key that you rapidly react to changing business & market conditions and support the business in improving its quality processes and thus achieving and maintaining optimal levels of operational performance and customer satisfaction.
• Performing analysis on trends & events related to operational performance and quality and building structured plan where relevant
• Support in quality awareness programs

Quality Assurance

• Performing maturity assessment of IT & Customer Services processes regularly to make sure we monitor the deviations proactively.
• Be as a spoc to implement Group Quality initiatives across MS (both IT and CS)
• Acting as the interface between auditors and operational management, you find the right balance in strengthening internal controls and managing risks.
• You are coordinating the closing of audit findings. And aligning with Group's Internal Audit
• You have the bird's eye view on the areas of continuous improvement and work with the Group to improve and automate the Internal Control frameworks, to ensure proper risk management at the MS level

Who Are We Looking For

• Experience in an IT environment and working knowledge of any IT process framework (eg. ITIL, TOGAF, Devops, ...) with ideally a certification, including hands-on experience in the implementation of IT processes based on those IT Frameworks,
• Working knowledge of IT Governances (COBIT), KPI setting
• Working knowledge of P2R and O2C processes and Service excellence concepts
• Independence in action and business decision-making and autonomy in your day-to-day activities
• Working experience in Project Management (PMI, Prince, etc) and problem-solving skills
• Leadership in working with mid-and senior management, preferably in an international environment
• You can deep dive and deliver on process improvement (IT and Business processes)
• You are process and customer-minded
• You are comfortable in structuring & analyzing data using PowerBI / Excel-like tools.

Perks & Benefit

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow, and accelerate your career.
• Private medical & life insurance
• MyBenefit Platform
• Holiday allowance
• Public transportation allowance
• Meal allowance
• Semi-annual bonus
• Glasses/lenses reimbursement

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.