Global Process Manager, Complaints

Humlebæk, DK

Job Family: Quality Assurance

Country/Region: Denmark

Are you a big-picture thinker with a passion for driving global process improvements? Join Coloplast's Quality team as a Global Process Owner and help shape the future of our complaint management processes. In this strategic role, you’ll ensure operational excellence and process consistency across regions, leading initiatives that enhance customer satisfaction, reduce risks, and drive efficiency - all while making an impact on the lives of people with intimate healthcare needs.

In this enterprise role, you will play a pivotal role in setting the strategic direction for the market feedback of our medical device products (complaints) globally. This involves defining, standardizing, and optimizing complaint management practices to promote consistency and increase competencies across Coloplast’s global operations. You will work with stakeholders at every level - to ensure alignment with regulatory requirements, and Coloplast’s overall business goals.

Your ability to work with details while also setting strategic direction will be key. You’ll be responsible for understanding the global and local environment in which the complaint process is embedded. Your expertise in stakeholder management and your ability to communicate effectively across many layers of the organization will be critical. You will also help maintain a clear picture of the practical functionality of the process, ensuring that the link between compliance and the daily use of the process is effectively established and maintained.

To succeed in this role, you will need to deliver on the following:

• Process consistency: Playing a crucial role in standardizing processes globally, promoting consistency and minimizing variations across regions.
• Operational efficiency: Optimizing end-to-end processes, you contribute to operational efficiency and enhancing overall process performance.
• Risk management: Addressing process-related risks by implementing robust controls and compliance measures across all functional areas.
• Innovation: Encouraging new thinking by adopting new technologies and methodologies to stay competitive.
• Cross-cultural dynamics: Navigating diverse cultural nuances and communication styles when collaborating across global teams, while aligning everyone toward common goals.
• Change management: Managing change and foster buy-in from diverse stakeholders will be key to driving successful process transformation and continuous improvement.

The ideal candidate will have

• Minimum 3 years of experience in quality, process management, or a strategic role within a global organization.
• Strong track record in optimizing processes, analyzing data, and leading cross-functional projects as project lead is essential.
• Experience in complaint management, risk management, or regulatory compliance is a strong advantage.
• Solid understanding of technology solutions for process management is also beneficial
• Fluent in English (verbal and writing).

Interested?
If you are a strategic thinker with a passion for process optimization, innovation, and global collaboration, we encourage you to apply.

The position will remain open until a suitable candidate is found, so please don’t hesitate to contact Handan Yildiran, Head of Post Market Surveillance, Systems & Processes, at [email protected] for more information.

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.

Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.

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