IT Service Manager/Digital Workplace Engineering · Helsingborg, Malmö · Hybrid Remote

Engineering · Helsingborg, Malmö · Hybrid Remote

IT Service Manager/Digital Workplace
Do you want to work in the role as IT Service Manager/Digital Workplace in a modern niche bank? Join us!
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Are you ready to take on the challenge where your work really matters to the whole company? If you are creative, business driven and customer obsessed, our exciting fintech company might be the right place for you. Resurs is now looking for an IT Service Manager for our Digital Workplace.
Get an idea of the role
As an owner of our Digital Workplace at Resurs your role is a key success factor in the creation of our new position in the market. You will also create a culture with focus on usability and simplicity, as well as a secure and collaborative digital workplace. We want our partners, customers and users to “know the feeling” of business-driven IT.

As IT Service Manager for our Digital Workplace we expect you to:

• Have a solid background within digital workplace area

• Have in-depth knowledge of Microsoft products and ecosystem

• Define, establish and continuously develop the service offerings

• Collaborate with key stakeholders for example internal teams and external partners to design and ensure effective delivery and implementations of new services and enhancements

• Monitor service performance and proactively identify improvements and addressing potential issues to minimize service disruption.

• Work with Life cycle management and document software, systems, procedures and changes

On a personal level

To succeed in this role, we believe that the following is needed:

• As a person we see you as flexible and independent with a desire to collaborate.

• Strong emphasis on leadership, communication and inter-personal skills.

• Problem solving and decision making – deals with complex issues, develops solutions to remove barriers and uses judgment to make sound and dependable decisions

• A proven track record in working with external IT providers

• An academic and practical approach in handling challenges

• Migration, transition, and transformation experience

You will need to have 4-5 years of experience with the domain Digital Workplace, preferable as a former Service Owner. You are open and like to share your knowledge and experience with your colleagues. You are structured, driven and have an interest in always improving ways of working and routines.

Additional information:
In addition to this we also see the following as beneficial:

• Good project management skills with a focus on service design and transition

• Effective communication and interpersonal skills

• English professional working proficiency

If you enjoy brainstorming and collaborating with others to find solutions, gaining commitments and mandate when needed, taking ownership and lead to deliver value-based solutions in a Nordic environment you are probably the right person for this position.

Important information
On final candidates, we carry out a detailed background check via an external company

More than a job
Resurs has more than 40 years of experience in retail finance and is one of the leading niche banks in the Nordics. We help companies and private individuals with lending, savings and payments. Today, we have a customer base of slightly more than 6 million customers and around 650 employees in the Nordic region.

Apply today!
Don’t wait to send in your application - selection, and interviews take place on an ongoing basis and the position may be filled before the last advertising date. We look forward to hearing from you!
*In this recruitment process, the supplier is solely responsible for the personal data they collect and process. Resurs is solely responsible for the personal data processed by us in the recruitment process.


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Department
Engineering

Role
IT Service Manager

Locations
Helsingborg, Malmö

Remote status
Hybrid Remote

Employment type
Full-time

Last day to reply
19 December, 2024

Start date
According to agreement