Support Specialist for Funds Management – temporary position

Copenhagen

Operations – Funds Management

Full-time

On-site

Join Our Dynamic Team!
Are you eager to be part of an international company with a mission to revolutionize the finance industry? Do you possess a passion for customer and provider support, numbers and currencies, and a desire to contribute to a fast-paced, international team? If so, you're in the right place!

The Role:
Inpay is seeking a Support Specialist to join our Funds Management Team based in central Copenhagen. This is an exciting opportunity to become part of one of the most vital departments in Inpay’s value chain, responsible for managing our liquidity and payments. In this role, you will be responsible for providing support to Inpay’s corporate clients and partners advising on payments information and operational queries. In carrying out these tasks you are expected to always work in close collaboration with a variety of teams across the business and ensuring maximum customer satisfaction and business efficiency.

This is a temporary position expected to be running until March 1st, 2025.

Your primary tasks will be:

• Provide written customer support using Zendesk
• Payment investigation with the providers
• Bank Balance Reconciliation
• Treasury duties: reporting, audit, linking payments
• Assist in building best-in-class documentation for processes and procedures
• Maintain open and professional communications with all internal and external stakeholders to ensure maximum customer satisfaction and business efficiency.
• Spot areas where workflows can be improved and act on it.

Skills & qualifications:

• Experience with corporate customer service preferably in banking, finance, fintech or other related industries
• Excellent English skills, both written and verbal.
• You are tech-savvy and can perform administrator tasks in applications, experience with
• Excel skills and skilled in working with numbers

What we look for in you:

• Excellent communication skills.
• Service minded in everything you do
• You are organized, thorough and have attention to detail.
• You have a proactive attitude to your tasks and can work independently.
• You have a critical mindset towards your work and strive for continuous improvement.
• You are a passionate outgoing individual who thrives in a dynamic and fast-paced environment.

About us:

We Offer: We provide competitive salaries, professional development opportunities, and health insurance, striving to create one of the best working environments available. Visit our careers page to learn more!

About Us: Founded in 2008, Inpay aims to simplify cross-border transactions. As a successful and rapidly growing Danish Fintech company, we process millions of transactions each year.

We see ourselves as the interface between the financial technology revolution and the established banking system. As such, we offer an international, dynamic workplace that welcomes curious, creative and challenger colleagues.