Manager of Customer Success

Monta is looking for dynamic professionals, trailblazers who will be part of accelerating our reach in the SaaS realm and EV charging industry.
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Do you want to help the world EV better?
We’re looking for a talented Manager of Customer Success to join our Customer Experience team in Copenhagen, Barcelona or London

Is this you?

Who are we?
We are Monta: the powerful EV platform connecting the dots in the entire EV charging industry. We serve drivers, companies, cities, and the electricity grid with our proactive technology.

We have a dream…
EV charging is our passion. We want to make it simple, accessible, and reliable for everyone. Since our technology is compatible with all charge point brands (!), we aim to help everyone enjoy the same, consistent charging experience: from EV drivers in their homes to charge point owners, EV charging businesses or EV fleets. We tackle the complexities of the ecosystem in a truly technological way, providing a tailored software solution for all things EV.

Want to hear something big?

We recently closed a huge Series B round, totalling 80M EUR! In other words: we’re well on our way to revolutionizing the global EV charging experience. And how will we use our new funding? We plan to double down on our successful software-only strategy by strengthening our investments in all markets, and expanding our products to all new sectors ready to set off on an electrified future. Once that’s done, the sky’s the limit 🚀

Here are some things you’ll be working on:

• Scale the Partner Onboarding Program, collaborating cross functionally with other customer facing teams and focusing on activities that create impact for our B2B2C product, improving efficiencies and accelerating time-to-value
• Collaborate in renewal and expansion negotiations, advising and supporting your team with a clear focus on retention and driving revenue through upsells and growth
• Ensure accurate forecasting, revenue management best practices around CRM activities, save and expansion strategies, and alignment with NRR targets
• Work closely with team members, to develop and mentor future leaders within these teams.
• Utilize and optimize customer success tools to improve team performance and results.
• Collaborate cross-functionally with teams such as Customer Success, Sales, Operations, Marketing, and Product to ensure unified efforts toward revenue growth.
• Continuously improve programs like QBRs, NPS, Customer Health Scoring, Customer Advisory Board, etc to enhance customer experience.

As a Manager of Customer Success, you will:
Shape and drive our company's continued growth by working with a talented team of Account Managers and Onboarding Program Managers, who lead our partner’s onboarding journey and growth initiatives. Your role will be key in enabling the team with the right resources and tools to be successful, ensuring we implement processes that will help us scale, ensure customer satisfaction as a competitive differentiator, and maximizing retention and expansion efforts.

To do this, we imagine you to have the following experience:

• 5+ years of Sales, Account Management and or Customer Success leadership experience, with a focus on revenue management (upsells, renewals), and onboarding in fast-paced startup environments.
• Strong expertise in revenue models, customer lifecycle, and driving experience and processes at scale for large enterprise accounts.
• Excellent communication and leadership skills, with experience coaching and developing teams to reach their full potential, focusing on empowering and uplifting others, fostering a supportive environment that encourages collaboration, personal growth, and shared success.
• Knowledge of customer success technology stacks and tools is a plus, as well as supporting B2B2C products, fintech experience and any extra languages.

Why you'll Succeed:
You will be at the heart of Monta's revenue growth, shaping how we define and build the Customer Experience organization at Monta to ensure partners and customers achieve success through our products and modules. This role is about leveraging your operations, relationship building and revenue management skills to maximize account growth, working closely with the Sales and Customer Success teams to ensure that every opportunity for expansion and retention is capitalized on. If you have a strategic mindset with a proven track record in revenue-driven customer success, we would love to hear from you!

(Do you fit most of these requirements, but not all? That’s fine: we’d love to hear from you all the same!)

What will you get?
- Take part in our team’s monthly meetup, where you can share your knowledge and discuss best practices

- Come to our three company-wide events held each year (including an inspiring three-day summit 🎉) as well as our other team events – virtually or in person

- Share Monta’s success through our generous warrant program

- Relax and unwind during your 30 paid vacation days (five weeks + five top-up days)

- Use your personal learning budget and take some time off for your personal/professional development

- Hop in our shared company car (or hop on an electric bike) in our bigger offices

- Stay fit with your subsidized gym membership

- Never go hungry (or thirsty) again with the free snacks & beverages at our offices

- Enjoy your subsidized plant-based lunches at our offices

- Prepare for the future with your pension and health insurance accounts

- Spend time with your family during your paid parental leave

At Monta we foster a dynamic, on-site environment where innovation thrives and teamwork is strengthened. We recognise the importance of work-life balance where flexibility is supported and encouraged provided that it aligns with your responsibilities and the needs of your team.

Kindly submit your application in English.The Salary for this position is between 55.000 - 60.000 DKK per month

To succeed in this position, your spoken and written English skills need to be proficient. Since Monta is a globally active company, you’ll be communicating often and regularly with our co-workers and partners around the world, making your professional English knowledge essential.

Please note that we don’t accept unsolicited applications from headhunters or recruitment agencies. Unsolicited applications sent to our company or co-workers are considered to be the property of Monta, and we won’t agree to pay any referral compensation or recruiter fee without a signed agreement.

Find out more by visiting https://monta.com/uk/careers/