Customer Success Account Manager

Overview
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered around embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create lifechanging innovations that impact billions of lives around the world. You can help us to achieve our mission.

We are seeking a highly motivated and detail-oriented individual to join our Western Europe HQ CSAM team. This role is pivotal in driving business priorities of the WE CSAM teams. It involves producing essential reports and dashboards to track and drive CSAM priorities. Additionally, the coordinator will be responsible for managing and driving specific CSAM programs for the team. As a member of the Western Europe Headquarter team you will support and partner with our 10 countries to deliver on those KPIs and priorities.

Responsibilities
Reporting and Dashboard Management

• Produce accurate and timely reports to support business operations and decision-making.
• Develop and maintain dashboards to provide real-time insights into key performance indicators.
• Analyze data to identify trends, opportunities, and areas for improvement.
• Produce the necessary input for our Fiscal year rhythm of business (ex: objectives, headcount)

CSAM Program Management

• Drive specific Customer Success Account Management (CSAM) programs to achieve team objectives.
• Coordinate with cross-functional teams to implement program initiatives effectively, in particular with Solution Area leaders and other disciplines such as Customer Service & Support or Redmond HQ teams.
• Adapt programs to the Western Europe market and constraints
• Monitor and report on program progress, ensuring alignment with overall business goals.
• Provide support and training to team members on program-related activities.

Headquarter support

• Be the point of contact for teams in Redmond central teams to gather details and insights into changes and new priorities.
• Synthetize information to keep Western Europe CSAM managers up to date and help them focus on the top priorities
• Gather feedback from teams to help provide insights back to the leadership team and the central teams.

Qualifications

• Strong cloud technology background and understanding of Azure products.
• Strong execution excellence skills.
• Proven experience in report generation and data analysis.
• Excellent organizational and project management skills.
• Exceptional attention to detail and a commitment to accuracy.
• Ability to work collaboratively in a diverse, cross-functional, multi-cultural team environment.
• Ability to generate trust, build alliances, and partner with interdisciplinary teams.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Work site
Up to 100% work from home

Work location
Netherlands

Work location
Belgium

Work location
Italy

Work location
Spain

Work location
Denmark

Work location
Finland

Work location
Sweden

Work location
Switzerland