Strong Customer Service Manager - Hamlet Protein

Are you ready to take the next step and make a significant impact? Do you have the skills, passion and experience to take the lead and in supporting key customers and business partners across a range of species? Would you like to work for a company that prides itself in fostering an environment that moves from idea to execution quickly? Then this might be an exciting opportunity for you!

HAMLET PROTEIN is an organization with a strong sense of purpose and a well-established product brand. As our new Customer Service Manager of HAMLET PROTEIN’s, you will play a pivotal role in developing our future business.

Reporting directly to our Commercial Director your key responsibilities will be:

• Leading and building a high-performance customer service team
• Liaise with customers and suppliers ensuring the highest level of customer satisfaction and to maximize efficiency
• Handling escalation of costumer complains and find good solutions
• Writing commercial agreements e.g distributor agreements, agency contracts etc.
• Owning CRM and leading the process
• Setting customer service objectives and goals

You will be working in a global company surrounded by professional colleagues with an innovative outlook toward ongoing business. You are used to a deadline-driven environment, and with your high energy levels, self-confidence, and superior communication skills, you will inspire colleagues at all levels of the organization to get things done.

Required skills and qualifications:

• Master’s/Bachelor´s degree in business administration or similar
• Minimum 10 years of experience of from a similar position within customer service, sales support and logistics
• Experience with working with customer relation management (CRM)
• Experience in leading a global team within business to business
• Excellent communication skills is a must
• Strong commercial attitude and results focused mindset
• Genuine team player and believer in the importance of sharing knowledge
• Fluent in English
• Responsive, pro-active and decisive behavior
• Forward thinking with analytical problem solver approach

About HAMLET PROTEIN:
HAMLET PROTEIN is at the forefront of global young animal nutrition, delivering unique and high-quality niche products through patented technology. As a joint venture between Altor and Goldman Sachs Merchant Banking Division, we have a clear growth strategy, substantial funding, and a forward-looking direction. Achieving sales excellence and leveraging digital marketing to support our business growth are paramount to our future success.

Application and Contact Information:
To apply for this position, please submit your application online or send it to [email protected] we evaluate candidates in an ongoing process, please forward your resume as soon as possible.

For further information or inquiries, please reach out to Anette Dahl, HR manager at +45 22662466

Application deadline:
As soon as possible