Sales Coordinator North America

GUBI is a modern design company offering a wide variety of luxury furniture, lighting, and interior objects for both residential and commercial settings. With a strong global presence, GUBI’s headquarters and showroom are located in Copenhagen, Denmark.
About the position:
We are seeking a dedicated Sales Coordinator for North America to temporarily join our Customer Service team. In this role, you will be the primary point of contact for our customers, business partners, and sales consultants across North, Central, and South America. Your mission will be to deliver exceptional service while ensuring seamless coordination and support of orders, inquiries, launches, and campaigns.

Key responsibilities
- Deliver exceptional customer experiences to key partners by working closely with sales agents in the North American market.

- Oversee day-to-day order processing and communication, including:

- Registering quotes and orders accurately and efficiently.

- Coordinating with internal teams (Supply Chain, Finance, Marketing) and external partners (warehouses, logistics) to ensure timely deliveries.

- Managing internal and external communications, addressing inquiries about product details, lead times, and orders.

- Ensuring timely follow-up to maintain high customer satisfaction.

- Maintaining accurate partner account records, including payment monitoring.

- Keeping customers and the sales team updated with timely and relevant information.

- Troubleshooting and resolving day-to-day challenges effectively.

- Support the Customer Service team by handling order entry, responding to general inquiries, and assisting other markets as needed.

Qualifications & Experience:
- Proven experience in customer service, order management, and logistics, ideally in a similar role.

- Demonstrated success in managing key partner relationships.

- Proficiency with ERP systems and ticketing platforms, with strong technical aptitude.

- Excellent problem-solving skills and a results-oriented mindset.

- Familiarity with customer satisfaction metrics and delivery performance standards.

- Preferred: Experience and interest in the furniture and/or lighting industry.

- Strong ability to manage multiple projects and collaborate cross-functionally in a dynamic environment.

- A proactive and energetic approach to tasks and challenges, thriving in fast-paced settings.

Personal Attributes:
- Exceptional collaboration and teamwork skills, with a focus on fostering positive relationships.

- Detail-oriented, reliable, and thorough, with strong interpersonal and self-motivation skills.

- Flexible and adaptable mindset, ready to respond to shifting priorities and assignments.

- Ability to contribute to constructive dialogue and a collaborative team culture.

- Self-driven and capable of working independently in a remote setup.

Language Skills:
- Excellent communication skills in English, both written and verbal.

Position Title: Sales Coordinator, North America
Employment Type: Full-time, temporary position (approximately one year)
Start Date: Early 2025
Application Deadline: December 13th, 2024
Workplace: Remote, preferably based on the U.S. East Coast

Application:
If you are excited about this opportunity and see yourself as a great fit for the GUBI team, we encourage you to apply. Please submit your application, CV, and other relevant documents using the link below.

APPLY ONLINE NOW

Interviews will be conducted on a rolling basis. For any questions regarding the position, please feel free to contact:

Head of Customer Service
Maria Fierro
Email: [email protected]

WE LOOK FORWARD TO HEARING FROM YOU!

GUBI A/S
Orientkaj 18-20
2150 Nordhavn, Copenhagen
Denmark

Phone: +45 3332 6368