Specialist Customer Service (Tokyo, Japan)

Kvadrat was established in Denmark in 1968 and has deep roots in Scandinavia’s design tradition. We hold the leading position in Europe’s high-quality contemporary textiles market.

At Kvadrat, we create high quality textile and textile related products that help architects to shape architectural spaces, designers and furniture manufacturers to produce and craft furniture, and consumers to bring tactility and color into their private homes.

We are now looking for a new Specialist Customer Service to be based in our Tokyo Showroom and Office, to assist our sales team in sales order process and customer service.

Your Role
You will work closely with Sales and other stakeholders to strategically contribute to the sales process.

Main responsibility include:

• Prepare quotations and standard agreement in cooperation with Sales team, as well as processing orders in ERP system, from inquiry to invoicing.
• Arrange shipments in cooperation with our head-quarter in Denmark.
• Follow up payment issues with customers and finance.
• Assist customers in request on the phone and by e-mail.
• Customer registration in system.
• Sample management for showroom as well as sample ordering and delivery per request from sales team.
• Assist sales team in project management to improve data quality.
• Handling customer complaint together with sales rep.
• Office and showroom daily maintenance.
• Administrative and clerical support to the sales team.
• Greeting guests at the showroom when needed.
• Miscellaneous tasks as assigned.

Your Profile:

• Above 2 years’ working experience in an international company with a strong service mind.
• Customer service or relevant order process background with hands-on ERP system experience is preferable.
• Structured and well organized, positive and proactive.
• Honest, patient, detail-oriented, open-minded.
• A strong sense of responsibility and commitment to your work.
• Flexible and ability to multi-task as well as prioritise.
• Able to work independently, but also a great team player.
• Passion for design and art is a big plus.

Knowledge and Skills Required:

• Bachelor’s degree or similar level education.
• Native Japanese speaker.
• Business level in English, both speaking and writing.
• Good communication and coordination skill.
• Proficient at office software (Microsoft).

We are Kvadrat
Kvadrat was established in Ebeltoft, Denmark, in 1968 and has deep roots in Scandinavia's world-famous design tradition. A leader in design innovation, Kvadrat produces high-performing design textiles, rugs, acoustic and window covering solutions for both commercial and residential interiors.

Our products reflect our commitment to colour, quality, simplicity, innovation and design. Kvadrat fabrics have been used in some of the world’s most intriguing architectural developments, such as the Gherkin, London; Museum of Modern Art, New York; Walt Disney Concert Hall, Los Angeles; Oslo Opera House, Norway; Reichstag, Berlin; Guggenheim Museum, Bilbao; Copenhagen Opera House, Denmark and Guangzhou Opera House, China.

At Kvadrat, we consistently push the aesthetic, technological and functional properties of textiles. In doing so, we collaborate with leading designers, architects, and artists, including Miriam Bäckström, Tord Boontje, Ronan and Erwan Bouroullec, Thomas Demand, Olafur Eliasson, Alfredo Häberli, Giulio Ridolfo, Peter Saville, Finn Sködt, Roman Signer, as well as Patricia Urquiola.

We try to set up as few rules as possible. In return, we expect each person to always act in accordance with our basic values, and in doing so, to be quality-driven in all decisions and actions, to act according to our mindset of ‘strong teams – one company’, to be passionate about your daily tasks at the job and the design culture that we are an integrated part of, to stay open-minded towards clients and colleagues, and to be honest in communication and treat others with respect.

Kvadrat is a company with high ambitions both for our people and our growth. We are committed to creating a diverse work environment with a strong focus on equality, inclusion, empowerment and respect. Qualified applicants will receive consideration without regard to ethnical background, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

www.kvadrat.dk

Location
Tokyo

Apply before
as soon as possible