Finnish & Swedish speaking Customer Support Specialist (m/f/d)

We are looking for a Finnish & Swedish speaking Customer Support Specialist who wants to be part of Tietoevry Banking. Tietoevry Banking is the leading financial services software and solution partner in the Nordics. We offer modular, pre-integrated banking as a service solutions and market-leading software for core, payments, credit, cards, financial fraud, and wealth. With our scale, expertise, and specialization, we empower financial institutions to enhance agility, efficiency, and accelerate digital transformation.

When joining Tietoevry Banking as a Finnish & Swedish speaking Customer Support Consultant:
As a Finnish-speaking customer service representative at Tietoevry Banking, you will work independently handling incoming calls and providing high-quality service to customers. The majority of your tasks will involve financial services and supporting the bank's end customers, such as card blocking and more. Your work will be carried out in Finnish as well as Swedish and English.

This position offers you the opportunity to work with a fantastic team of 9 individuals where good collaboration and a pleasant work environment are highly valued. We are staffed around the clock, which means that shifts may occur during daytime, evenings, nighttime, and weekends/holidays

Employment Type: Fixed-term employment - hourly

Job Responsibilities:

• Handle incoming calls from customers, primarily individuals but also stores and bank personnel, and assist them with their inquiries.
• Make follow-up calls on submitted cases.
• Register all incoming cases in various systems.
• Resolve incoming cases based on the situation.
• Provide top-level service and customer interaction to ensure the best solution for the customer's situation.
• Work towards creating and developing good collaborations with the company's customers.

Who we are looking for:

• Speaks and writes Finnish, Swedish, and English fluently.
• Has previous experience in a customer service role where you interacted with individuals, via phone, in-store, restaurant, etc.
• Has a high school diploma.
• Is service-minded.
• Has good computer skills.

Personal Qualities
Since we offer 24/7 support, we are looking for someone who is flexible, loyal, and solution-oriented. You should be responsible and structured in your work approach and capable of providing professional customer interaction in all situations. Additionally, you should be meticulous in your work to always ensure the highest quality of service to the customer. There may also be periods of higher workload, so we expect you to handle stressful situations and communicate easily with colleagues. We place the greatest emphasis on personal qualities.

We Offer
We offer you an exciting position at one of the Nordics' largest IT companies that is growing both nationally and internationally. We work in a professional environment that will give you the chance to develop and grow through taking on exciting challenges and learning. Currently, we provide a hybrid work model with two fixed days a week in our new and nice offices in Solna.

Did we get you inspired?
We look forward to your application!
Attach your CV or LinkedIn profile, and we will get in touch with you. Interviews will be conducted on an ongoing basis, so we encourage you to apply today. If you have any questions regarding this role, please contact the hiring manager, Jonna Winqvist, at [email protected].

Hope to hear from you soon!

Location: Stockholm - Solna

We perform background checks on all final candidates.

About Tietoevry
Tietoevry creates purposeful technology that reinvents the world for good. We are a leading technology company with a strong Nordic heritage and global capabilities. Based on our core values of openness, trust and diversity, we work with our customers to develop digital futures where businesses, societies, and humanity thrive.

Our 24,000 experts globally specialize in cloud, data, and software, serving thousands of enterprise and public-sector customers in more than 90 countries. Tietoevry’s annual turnover is approximately EUR 3 billion and the company’s shares are listed on the NASDAQ exchange in Helsinki and Stockholm, as well as on Oslo Børs.

At Tietoevry, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity. Diversity, equity and inclusion (tietoevry.com)

Location: Solna - Gustav III:s Boulevard 130