Senior Solutions Consultant (Remote)

Senior Solutions Consultant
Pre-Sales Solution Consultant – Jabra Enterprise Division, Region North America

For 150 years Jabra has been on the leading edge of the global audio industry and serves major enterprises and governments the world round as a crucial technology partner. In our new way of hybrid working, where video collaboration has become the primary communication method for organizations globally, Jabra is continuously expanding its portfolio to become a leader in the video space, capitalizing on our best-in-class video technology and our heritage as a leader in Audio.

We are looking for dynamic entrepreneurial collaboration and video specialists with a deep knowledge of the world's leading video platforms and how the competitive landscape molds what the ideal solution and workflow will look like.

As part of an agile team of industry leaders you will be expected to work cross functionally with the sales and channel organizations to deliver on Jabra's vision of becoming the leader in hybrid video solutions. Reporting into the Head of Commercial Operations, you will use your knowledge and influence to ensure Jabra products become the lynchpin of the overall solution delivered to the client. You will be expected to be a knowledge base for multiple stakeholders in the business for the Why and How video collaboration works.

Key Responsibilities:

• Ability to effectively partner with and support End Customer and Channel Account Managers charged with expanding Jabra business beyond headsets/audio into video opportunities
• Detailed working knowledge of key UC platforms in general both for Room Systems and the desktop clients including Microsoft Teams, Zoom and Google Meet
• Deep knowledge of the Video Ecosystem, solution creation and end user, decision maker and channel partner pains
• Leader that can build their own processes and effectively manage a team
• Ability to coordinate the creation of Technical Enablement literature
• Understanding of Management Platforms for Collaboration devices such as Teams Admin Center and Zoom Device manager
• Fundamental understanding industry trends, competitive landscape, and positioning of various solutions in the market today
• Expert communicator comfortable with speaking to and actively engaging with a group of people with varying levels of technical knowledge both physically and virtually
• Ability to host and maintain a working UC environment with home office for purposes of testing, validation, and demonstration to customers
• Establish the Jabra solution consulting team as trusted advisors with customers and channel partners and more crucially the internal business as a whole
• Be meticulous in your approach documenting and all client interactions and issue escalations in granular detail
• Have the agility to adhere to best-in-class engagement processes yet be malleable enough to know when to take control of the situation to “get the job done”
• Develop and deliver technical enablement modules, presentations and demos

Requirements:

• Experience of Networking essentials
• 8 years’ experience at a Video collaboration manufacturer
• 8 Years of working with the Collaboration industry
• Certifications in Teams Rooms, Zoom Rooms
• History in voice deployments
• Detailed knowledge of SIP video environments – how the industry has grown
• History in working with AV Design and complex Audio and Video rollouts
• Knowledge on remote management methodologies such as Intune
• Firm grasp of USB principles
• History of creating Technical Enablement

Pay Transparency Notice: Depending on your work location, the target annual base salary for this position can range from $75,000.00 to $143,000.00, with an additional discretionary bonus if you are an active employee as of fiscal year-end. Compensation for roles at GN depend on a wide array of factors including but not limited to location, role, skill set, and level of experience. To remain competitive, GN offers a competitive benefits package, including annual bonuses, health insurance, a 401(k) plan, and paid vacation and holidays.

Equal Opportunity Employer
GN Audio/Jabra makes life sound better by developing intelligent sound solutions that transform lives through the power of sound, enabling you to hear more, do more & be more than you ever thought possible. Our integrated headset and communications solutions assist professionals in all types of businesses in being more productive. Our wireless headsets and earbuds are designed to fit any lifestyle - from sports enthusiasts to commuters and office workers. Jabra is part of the GN group, which operates in more than 90 countries across the world. Founded in 1869, GN group today has more than 6,000 employees. GN Audio an EEO Employer and does not discriminate in employment based on race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.

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E-Verify
GN Audio / Jabra participates in E-Verify. View the E-Verify poster here. View the Right to Work poster here.

Disability Accommodation
If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application, please e-mail [email protected] or call 978-606-2210. This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

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Location: MA, Lowell