Client Services Manager

Are you passionate about securities and the post-trade industry? Do you have a genuine desire to serve clients and thrive on building strong relationships?

Join us in a position where you assist banks and institutions leveraging our financial market infrastructure, and become part of an international environment where you will gain a network within all the major Danish banks and a deeper understanding of how we connect European economies to global capital markets.

A new Nordic team
Within our Nordic Business Operations division, you will be part of Nordic Client Services in Copenhagen. Since April 1st, 2024, we have operated as one unified Nordic team with 5 colleagues in Copenhagen and 5 in Oslo. Together we work to assist our Nordic banks and financial institutions on their use of our infrastructure.

”We’re working to become and work as one team, allowing us to give the best service to our clients in both countries. We recently started this journey and now we’re excited to keep building a truly Nordic team,” says Geir Anders Malmén, Head of Nordic Client Services.

Be the first line operational support to our clients
You will be the first line of support for clients on operational aspects, acting as their operational entry point. This entails guidance on systems and processes on a day-to-day basis by proactively identifying issues, executing resolutions, and implementing process improvements. Your aim will be to manage the daily business operations and to contribute to our sustainable development of services and applications based on clients’ input.

Specifically, you will:

• Effectively manage clients queries within the agreed deadlines
• Address all queries that require further support to the proper internal team and ensure that a valid answer is provided to the clients
• Track all queries received from the clients and the answers provided to them through the selected CRM tool
• Organise and participate in client meetings
• Collaborate with team members and the Sales team to enhance the client experience
• Analyse on a weekly/monthly basis the query statistics to find possible trends and/or improvements that can optimize the client relationship

You take pride in providing a good service
In this role, you need to be comfortable with the days that take unexpected twists and turns as different queries come in. Moreover, you are a team player with strong communication skills who keeps your colleagues up to date and is ready to meet the clients as they face operational issues.

Finally, we imagine that you:

• Take pride in providing an excellent service to clients
• Have knowledge of or an interest in the post-trade industry
• Perhaps have experience from a client service or other function where you have dealt with clients
• Are fluent in Danish and English and may understand Norwegian

An international environment with lots of opportunities to grow

Joining Euronext – a part of the Euronext Group – you gain 160 colleagues locally and 2000+ colleagues across Europe. We have excellent working conditions, and we just moved into our newly renovated offices in the centre of Copenhagen.

Stepping into this role, you can look forward to interacting with colleagues throughout the organisation. And should you in time wish to explore opportunities outside the Danish organisation, this is also possible.

Interested?

If you have any questions, you are welcome to contact Head of Nordic Client Services Geir Anders Malmén at +45 4358 8953.

Send us your resume via the link below. We will invite candidates for interviews on an ongoing basis, so do not hesitate to apply.

We look forward to hearing from you!

Euronext Values

Unity
• We respect and value the people we work with

• We are unified through a common purpose

• We embrace diversity and strive for inclusion

Integrity
• We value transparency, communicate honestly and share information openly

• We act with integrity in everything we do

• We don’t hide our mistakes, and we learn from them

Agility
• We act with a sense of urgency and decisiveness

• We are adaptable, responsive and embrace change

• We take smart risks

Energy
• We are positively driven to make a difference and challenge the status quo

• We focus on and encourage personal leadership

• We motivate each other with our ambition

Accountability
• We deliver maximum value to our customers and stakeholders

• We take ownership and are accountable for the outcome

• We reward and celebrate performance

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information
This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.

Location: Copenhagen