Customer Success Manager - German and Danish speaking (Aarhus)

Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team?
Apply for this job 🚀 Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience within customer engagement, onboarding and services? If so, keep on reading!

The opportunity and what we offer
Formalize is on an expansive journey with strong market traction across Europe. As our new Customer Success Manager, you will play a vital role in securing a best in class onboarding and service experience for our growing customer base and you will contribute significantly to continuously increasing customer adoption and advocacy.

• Be part of a fast-growing international SaaS company
• High level of trust and autonomy
• Be part of a social, diverse and international team

Responsibilities

• Work closely with our customers to solve problems, create value and build loyalty
• Help build and optimize our Customer Success function across products and customer tiers
• Collaborate on projects across departments to improve the customer experience
• Be a source of customer feedback and qualified product ideas
• Help bring the voice of our customer into the heart of the business and make it relevant and actionable

Qualifications and about you

• +2 years of experience in B2B SaaS or GRC, in a similar customer facing position
• Experience working with SaaS platforms
• Strong communicator, collaborator and problem solver
• Connect effortlessly with clients and build lasting relationships
• Professional with great business acumen and customer understanding
• Structured, diligent and dedicated
• Professional fluency in German, English and Danish
• You thrive in an environment where you contribute to maintaining a high momentum