Business Analyst - Commercial Technology (Temporary Position)

Denmark
Smørum
Do you want to be part of a global company that makes a difference in the daily life of millions of people? Do you have good stakeholder managements skills, and are you motivated by optimizing sales processes to enable revenue growth? Then this might be a perfect opportunity for you.

The position is part of the Commercial Technology team in the International Sales organisation in Demant Hearing Aids business. The team is an integral part of the commercial area and reporting directly into the leadership of International Sales. The team consists of 7 skilled colleagues – each either owns or supports one of the 4 crucial digital product areas which are Sales, Marketing, Order to Cash, and Customer Service. Our technical platform is Salesforce, and our products are being used by hundreds of colleagues.

The commercial growth of the company depends on those digital products and their associated processes to be designed, configured, and optimized, and rolled out to the many sales companies across the globe. Therefore, by the nature of the responsibility, the team interacts directly with key stakeholders in many countries and aims to continuously support and improve efficiency with strong digital deliverables.

Come and join Commercial Technology
We are seeking a Business Analyst to provide business insights and analysis to help Demant Wholesale, located in our International Sales organisation. You will be transforming our customer service organisation towards a more modern dynamic setup. In this role, you will also support and advise our leadership in customer services by identifying new opportunities and applying the best practices. Additionally, you will provide support to the project team by preparing them for meetings, and we will have opportunities to work directly with management in International Sales to take the project forward.

To sum up, you can look forward to the following responsibilities:

• Conduct business analysis and research to identify key metrics and opportunities for improvement
• Support process owner to develop processes to ensure business solutions meet strategic goals
• Consult with key stakeholders to determine business priorities and success factors
• Collaborate with team members to collect, analyze, and evaluate information from multiple sources including productivity data, performance data and customer feedback data
• Present findings and recommendations to senior stakeholders
• Support process owner to write and document business requirements, functional requirements, and design specifications
• Work with IT professionals to develop a solution that meets business requirements

Limited travel to Demant’s subsidiaries should be expected.

Problem solving & analytical skills
We are looking for a person who can figure out complex business solutions and who could be commercially innovative and propose new business solutions. You most likely have a commercial or business-oriented bachelor’s or master’s degree combined with some experience from the business. Perhaps you are a recent graduate but if you have some additional years of experience, we would also like to hear from you. Maybe you have worked on the customer side gaining experience from sales and commercial processes. Furthermore, you enjoy problem-solving while applying your analytical skills.
Finally, proficiency in Microsoft Excel, PowerPoint, and good at preparing presentations are valued in this position.

What we will offer you
When joining us, you will get an experienced mentor assigned to you who will make sure that you get the best possible start in your new job. You will have the opportunity to work directly with senior management and making commercial impact, plus opportunities to work directly with major technology providers and getting “hands on” experience with industry technology including AI from mainstream vendors.
This is a temporary position, but we would very much like to keep you until the summer of 2026.

Want to join us?
We are looking forward to receiving your application until latest January 6, 2025. Please apply via our online recruitment system and not by regular email.
If you would like to know more about the position, you are welcome to contact Senior Director, Commercial Technology, Yuan He at [email protected]
We will begin to invite candidates for interviews after the application deadline. The first-round interviews are scheduled for the 10th, 14th, and 21st of January. You can expect the final round of interviews to be held on the 24th and 27th of January.

We look forward to hearing from you.

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At Demant we value diversity, equity and inclusion (DE&I) and we are committed to creating an inclusive working environment. We welcome applications from all qualified candidates regardless of ethnic background, personality, age, gender, and education. Diversity is part of our cultural DNA. Women in STEM areas are particularly encouraged to apply, as Demant supports United Nations Sustainable Development Goal 5 on gender equality.