Customer Success Manager

Our ambition is to be the world’s best PSA system. To achieve our goal, we need talented, passionate, and dedicated people to join our Customer Success team. Is this something for you? Read on.
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🚀 Ready to Make a Real Impact?
If you thrive on building relationships, driving customer success, and crafting seamless upsell journeys, we’ve got the role for you! Imagine a dynamic day filled with customer engagement, growth opportunities, and empowering customers with tools that elevate their journey.

📢 About the Position: As a Customer Success Manager, you’ll be at the heart of TimeLog’s customer relationships, ensuring satisfaction, loyalty, and value expansion. You’ll play a pivotal role in understanding our customers’ needs and recommending solutions that enhance their experience with our products. This role demands proactive engagement, strategic upsell insights, and a customer-first mindset to fuel growth and reach our goals.

In this role, you’ll not only manage the upsell pipeline and drive revenue but also build lasting partnerships that position our customers for success. It’s all about becoming a trusted advisor and ensuring each interaction adds value and strengthens our customer relationships.

🎯 Your Key Responsibilities:

• Pipeline Management & Strategy: Oversee the upsell pipeline and develop strategic actions to meet monthly and annual ARR targets.
• Customer Engagement: Maintain regular, proactive contact with customers to nurture relationships, understand their evolving needs, and identify expansion opportunities.
• Trigger Implementation: Collaborate with Product Managers to define and implement upsell triggers, enhancing customer experience and driving growth.
• Data-Driven Decisions: Track, report, and optimize upselling strategies, sharing insights on what’s working and areas for improvement.
• Team Collaboration: Inspire and align upsell activities within the CS team, ensuring a cohesive, customer-focused approach.

🏆 About You:

• Customer-Obsessed: You put the customer at the center, excel at active listening, and bring warmth and empathy to every interaction, whether on the phone or in writing.
• Fluent Communicator: You’re comfortable in Danish and English, both written and spoken, and can break down complex topics in ways that resonate with any audience.
• Sales-Savvy: You’re skilled at spotting and securing upsell opportunities, taking a consultative approach to guide customers toward the best solutions.
• Organized & Strategic: Your structured approach ensures no details slip through the cracks, and you excel at balancing priorities even in fast-paced environments.

💡 It Would Be Great If You:

• Are passionate about creating meaningful customer experiences and driven by helping customers unlock value.
• Have experience in customer-facing roles (e.g., consulting, or support) and excel at articulating the value of IT solutions to diverse audiences
• Are proficient with tools like HubSpot and have a flair for navigating digital systems.

🎁 What We Offer:

• Inclusive Culture: Our team is a vibrant mix of backgrounds, perspectives, and personalities. From city lovers to country folks, there’s a place for everyone here.
• Flexible Work Environment: Work where you feel most productive, whether it’s from home, our office, or somewhere in between
• Continuous Learning: We invest in your growth with ongoing training and development opportunities to ensure you thrive in your role.
• Top-Notch Tools & Support: We equip you with the best tools and resources, whether you’re at the office or in your home workspace, to help you succeed.

Department
Customer Growth

Role
Customer Success Manager

Locations
Aarhus, Copenhagen

Remote status
Hybrid Remote

Employment type
Full-time

Employment level
Professionals

Contact Christian Hempler Chief Financial Officer – Business Operation