Tech Support Engineer

Do you thrive in being the technical point of contact in your team? Do you have a natural curiosity and get motivated by helping customers with complex technical solutions?
Apply for this job 🚀 The opportunity and what we offer
Formalize is on a scaling journey with significant traction across Europe. As our new Tech Support Engineer, you'll have the opportunity to learn, grow, and tackle significant challenges to make a meaningful impact. Seize this distinctive chance to actively contribute to shaping Formalize's products growth narrative. You will join a growing Customer Success team of +12 people from start.

• Be part of a fast-growing international SaaS company
• High level of trust and autonomy
• Be part of a social, diverse and international team

Responsibilities

• Work closely with the rest of the CS team to solve problems, create value and build loyalty
• Help building and optimizing our Customer Success function across products and customer tiers
• Handle problems on our platforms, validating bugs, and finding the best work arounds
• Technical point-of-contact in the CS team
• Handle technical implementations of customers with complex setups and integrations (e.g. Custom Code and API-integrations)

Qualifications and about you

• +2 years of experience in B2B SaaS or GRC, in a similar technical support role
• Experience working with SaaS platforms
• You have a technical and problem-solving mindset
• You are familiar with front-end coding (preferably JavaScript)
• Professional fluency in English
• A background within pre-sales is seen as a plus