Claims handler
Alfa Laval
Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers, and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water, and shipping.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.
Who You Are
You excel in creating superior customer experiences, with a strong focus on quality and the continuous improvement of processes. With your structured and systematic approach, you take full ownership of your tasks, naturally investigating, driving processes, and performing ongoing follow-ups. Building long-term relationships comes easily to you, as you are a professional, competent, and proactive sparring partner.
You are open-minded and patient, and your communication style reflects these qualities.
About the Job
As our new Claim Handler, your primary role will be to guide colleagues and customers throughout the entire claims process. You will be the go-to person for our customers.
Your responsibilities will include:
- Collecting relevant, detailed information from customers when a claim is filed and registering the claim in ACT (our claims tool) to ensure all necessary data is available.
- Creating a formal claim and identifying the problem to resolve.
- Collaborating with knowledgeable task owners who provide valuable insights and actions for resolving claims.
- Following up to ensure claims are handled and closed as quickly as possible.
This position can be based in either Espoo, Finland or Kolding, Denmark.
What You Know
To succeed in this role, we imagine you have:
- A technical bachelor’s degree or technical interest/experience.
- At least 2 years of experience in claims handling or customer service.
- Experience in similar industries is a plus.
As part of a global organization, Proficiency in both spoken and written Danish, Finnish, or Swedish is required for this position, in addition to English.
For More Information
Please contact Customer Support Manager Pernille Freudendahl at [email protected].
Application Deadline: Please submit your application no later than 15th of January 2025.
Join us and make a difference – for a resourceful world and a rewarding career.
#LI-JN1
Location: Espoo
Additional location:
- Kolding
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