Customer Success Student Assistant - English speaking (Aarhus)

Are you looking for a student position and a great opportunity and want to invest heavily in your career while being a part of scaling a Customer Success team? If so, keep on reading!
Apply for this job 🚀 Are you looking for a student position and a great opportunity and want to invest heavily in your career while being a part of scaling a Customer Success team? If so, keep on reading! We are looking for two student assistants for our growing Customer Success team.

The opportunity and what we offer
Formalize is on a scaling journey with significant traction across Europe. As our new Student Assistant in Customer Success, you'll have the opportunity to learn, grow, and tackle significant challenges to make a meaningful impact. Seize this distinctive chance to actively contribute to shaping Formalize's products growth narrative. You will join a growing Customer Success team of +12 people from start.

• Be part of a fast-growing international SaaS company
• High level of trust and autonomy
• Be part of a social, diverse and international team

Responsibilities
This position is a good first step into getting to know our Formalize product and to know more about how organisations organize their compliance. You’ll work closely with a Customer Success Manager and will help with making sure the customer data gets implemented and integrated in our Formalize platform.

You will:

• Getting a deeper understanding of our platform and framework, along with regulations like DORA and NIS2
• Migrate existing customer GRC data into the Formalize platform
• Configure and customise the Formalize platform to indvidual client specifications e.g. by creating new fields, setting up questionnaires or flows
• Build and implement customer solutions within governance
• Mapping in our platform e.g. qualifying customer risks
• Provide input and feedback in the form of potential product optimization ideas and feature requests

Qualifications and about you

• A structured and detail-oriented mindset
• Thriving in your workdays looking alike
• Interest in the compliance field
• You might be studying within the Business area
• Able to work 15-20 hours a week (part-time) at our Aarhus office
• Professional fluency in English
  
• Seen as an advantage if you are fluent in German, Spanish, French or Italian.