Business Process Assistant

Management & Business Support

SSM Governance & Operations

11151

General Information
Type of contract Fixed-term contract, which may be extended subject to individual performance and organisational needs

Who can apply? EU nationals

Salary C (bracket 1 - step 1) full time monthly net salary: €3,432 plus benefits, for further information see what we offer.

Role specialisation Business Process Support, Management Support

Working time Full time

Place of work Frankfurt am Main, Germany

Closing date 03.01.2025

Your team You will be part of the SSM Secretariat Division in the Directorate General SSM Governance and Operations. Our Directorate General has 250 members of staff who support the Supervisory Board and its structures, ensure the efficient decision-making process, act as gatekeeper for banks, shareholders and board members entering and leaving the banking and financial market and investigate alleged breaches of prudential regulations. Our Directorate General also leads digitalisation, integration, training and knowledge management across the ECB’s supervisory arm.

In your role as Business Process Assistant, you will be part of a team of around 50 people responsible for supporting the Supervisory Board and its structures, organising and coordinating decision-making processes and ensuring the quality of related documents, recording, reporting and notifying supervisory decisions to SSM banks and supporting policy work in close collaboration with internal ECB stakeholders and national competent authorities.

The Single Supervisory Mechanism (SSM) is the system of banking supervision in Europe. It comprises the ECB and the national supervisory authorities of the participating countries.

The ECB is an inclusive employer and we strive to reflect the diversity of the population we serve. We encourage you to apply irrespective of age, disability, ethnicity, gender, gender identity, race, religious beliefs, sexual orientation or other characteristics.

Your role As a Business Process Assistant you will work in a team of six colleagues that is responsible for:

• recording, reporting and notifying supervisory decisions and other documents;
• maintaining the Division’s decision-making tracking tools and databases and contributing to their development;
• supporting, coordinating, developing and streamlining business processes related to the notification of decisions and SSM decision-making processes;
• supporting the management of internal and external information flows;
• organising high-level meetings and teleconferences, including liaising with numerous stakeholders within the ECB and in the national authorities.

For this role we are looking for team players who support others proactively, pay attention to detail, are curious about IT, possess strong collaboration and communication skills and are keen to enhance process efficiency, including via automation and digitalisation tools such as robot process automation and low coding.

The position offers you excellent opportunities to work in a dynamic environment, gain expertise in banking supervision and the decision-making process, support SSM leadership and interact with different stakeholders both inside and outside the ECB. You will be part of a multicultural team that strives for continuous innovation to make a positive impact on the lives of European citizens.

Qualifications, experience and skills Essential:

• relevant vocational training or a university degree or equivalent in accounting, public administration, business administration, law, human resources, finance, information technology, communications or another relevant field (see How you can join us for details on degree equivalences);
• in addition to the above, a minimum of three years’ professional experience (other than as a trainee or intern) in the field of management support, office management or business process support;
• experience in drafting or editing office correspondence (internal and external emails, letters, memoranda and other documents);
• advanced organisational and time management skills with a track record of enhancing process efficiency, including experience of planning and reporting on tasks, projects, meetings or events;
• strong teamwork, collaboration and communication skills, with a track record of managing and coordinating stakeholders at all levels (including external parties in national and international institutions);
• advanced working knowledge of MS Office applications (in particular Outlook, Word, Excel, PowerPoint and Teams) and workflow management tools;
• an advanced (C1) command of English and an intermediate (B1) command of at least one other official language of the EU, according to the Common European Framework of Reference for Languages.

Desired:

• experience in working with board members and/or senior management or supporting decision-making processes;
• experience in banking supervision in the context of the Single Supervisory Mechanism;
• experience with automation and digitalisation tools (such as robot process automation, low coding or other IT tools);
• five or more years’ experience in the field and a mastery (C2) level of English.

You are recognised as someone who supports others proactively. You work constantly to improve your own output and you learn willingly from other people’s diverse perspectives. You signal any need for change by explaining it and proposing alternative solutions. Your strong capacity for analytical thinking enables you to work with incomplete information and you deliver in line with stakeholder needs.

You are motivated to contribute to the ECB’s mission, to serve the citizens of the EU as a member of a public institution and to work with colleagues from all over Europe. You are motivated to be part of our team and to develop and use your skills and competencies to achieve the aims of this position.

Working modalities To enable the Section to maintain its business continuity capability, you will occasionally be expected to perform work during non-standard working hours and work at the ECB’s standby sites.

Further information The contract offered will be fixed-term, the appointment being until 31 December 2028.

Temporary appointments may be extended or made permanent subject to organisational needs and budgetary constraints. This may result in a staff member with a non-convertible fixed-term contract being offered a convertible contract in accordance with the ECB Conditions of Employment.

For additional information on this specific vacancy, you can speak to the hiring manager, Ruta Smaiziene, on +49 (0)69 1344 6248 between 13:00 and 14:00 on 16-20 December 2024.

Application and selection process The recruitment process for this position will be conducted remotely. It will include a written exercise and an interview. If you are not selected for this position but are still considered suitable, you will be placed on a reserve list (see step 4 of How we hire), from which you might be considered for similar positions within the ECB.

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