Customer Experience Partner

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position
A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

Are you passionate about healthcare and diagnostics, with a talent for sales and customer relations? Do you love being with customers and solving challenges for mutual benefit? Do you want to help Danish laboratories demonstrate the Value of Diagnostics in Healthcare? We are looking for a hard-working profile to join our Customer Experience team, working closely with hospital laboratories across Denmark.

The Opportunity

As part of a team of highly skilled Customer Experience Partners, you will also collaborate within a larger Commercial Team, including colleagues in Service, Sales, Product Management, and Marketing.

You will be responsible for building and maintaining long-lasting customer relationships, ensuring hospital laboratories receive excellent support and guidance. You will handle our existing contractual business, serving as the primary point-of-contact for lab partners, with a focus on lab management teams and regional procurement.

Your role includes leading high-level conversations with laboratories, inspiring them, and offering sparring to optimize their daily operations. Acting as the primary customer liaison to our organization, you will independently handle customer interactions at all levels. When needed, you’ll draw on resources from service, application, IT, or product management to deliver an outstanding customer experience.

Who You Are

You thrive in a cross-functional, collaborative environment and take ownership of your responsibilities. You value meaningful relationships, both with customers and colleagues, and are committed to delivering outstanding results.

Your colleagues and customers see you as someone who:

• Takes a genuine curiosity about people.
• Listens carefully to understand needs and challenges.
• Empowers and trusts others to succeed.
• Makes informed decisions and clearly communicates the “why.”
• Strives for excellence and sets priorities effectively.
• Displays interpersonal intelligence and integrity.

Key Competencies
You bring the following skills and experiences to the job:

• A background in life sciences with knowledge of molecular diagnostics and sequencing technologies.
• Confirmed experience working with or in a hospital laboratory.
• You combine your excellent customer and market knowledge with strong analytical and business process understanding.
• Fluency in Danish and English.
• Strong presentation and negotiation skills and an ability to manage complex situations and set priorities.
• A business- and operations-driven approach with a proven ability to drive initiatives and projects.

Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche Diagnostics A/S is the Danish affiliate of the Roche Group and employs approx. 90 highly qualified people. In recent years, Roche Diagnostics A/S has been developing rapidly, and the future looks promising.

Roche is an Equal Opportunity Employer.

Location: Denmark - Field

Additional location:

• Copenhagen