IT Service Specialist

Who we are
For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,500+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general. SimCorp is an equal opportunity employer.

We are focused on building a culture where diverse perspectives and viewpoints are integrated in our everyday work. We believe in the continual growth and development of our employees, so that we can provide effective solutions to our clients. While delivering client value, we believe it is vital to consider our people and our planet in every business decision we make. Acting ethically is not optional. It is essential.

Why this role is important to us
As a IT Service Specialist where the primary focus is on the Onsite Support for our HQ and Market Units, you will oversee the full scope of services within the Incident Management, Request Fulfilment, and Facility Management. This role lets you join a global onsite support team that aims to provide service across the globe. You will also collaborate closely with a local team of Service Desk consisting of four members where two of the members are still under education and undergoing training, while also engaging with other team members from various locations worldwide.

What you will be responsible for:

• Providing advanced technical support (ticket and face-to-face) for all services in the catalogue
• Ordering IT equipment, managing assets, and coordinating with vendors
• Budget control together with local finance
• Facilitating IT aspects of SimCorp events to ensure seamless operations
• Configuring and updating work devices, including printers, work- and mobile device support
• Managing and maintaining the stock of loaner equipment
• Supporting, checking, and verifying meeting room setups
• Decommissioning IT equipment in an orderly and efficient manner
• Coordinating office moves, refurbishments, and expansions
• Handling advanced user administration and representing users in IT projects
• Training new employees in IT processes and providing general IT information to all users
• Automating processes to improve efficiency and reduce manual tasks
• Coordination of upgrades and implementation of infrastructure components together with Infrastructure services

What we value:

• 3+ years of experience from a similar position
• Experience with 1st and 2nd line support on Infrastructure/Cloud and business applications
• Experience with IT (remote and local) support across cultures and time zones
• Broad knowledge of Microsoft Platforms & Applications, Citrix, VM-ware, Azure, Salesforce, etc.
• Ability to provide onsite support for internal users’ hardware.
• Ability to manage tasks in a constructive environment
• Can solve problems and handle incidents and service requests
• Communication skills and a collaborative attitude
• Commitment to continuous learning and staying updated with the latest in technology
• Motivated with a focus on organizing tasks efficiently.
• ITIL Foundation or higher level of ITIL certification.
• Good process knowledge and documentation skills
• Knowledge and experience of using ITSM tools, Jira and Confluence
• A service-oriented mindset with a focus on delivering high-quality support and solutions
• Collaborative involvement in contributing to a good team spirit

Next steps
Please send us your application in English via our career site as soon as possible, we process incoming applications continually. To make sure you receive our emails please check your junk/spam folder and add SimCorp to the safe list of your e-mail contacts.

Please note: Only applications sent through our system will be processed.
Location: Copenhagen