General Protection Officer – Case Management

The Danish Refugee Council (DRC), one of the world’s leading NGOs, with a focus on responding to displacement, have been registered in Bangladesh since 2013. In 2017, in response to the Rohingya influx, DRC launched an integrated program of support to the government in site management, shelter/NFI and protection. In 2018, DRC started implementing aid projects in support of the host communities most affected by the influx of refugees. As a key part of this, DRC opened an area office in Cox’s Bazar, and a country office in Dhaka.

POSITION PROFILE
The General Protection Officer- Case Management’s primary function is to ensure quality implementation of case management, in synergy with the overall DRC protection programme in Bangladesh. He/ She is responsible for managing cases with technical support from the Protection Team Leader, together with the Protection Manager, and daily supervision from the Protection Team Leader.

The officer is responsible for developing/strengthen relationships with other agencies, governance structures, and across DRC’s programme, at the field level in close collaboration with the Protection Team Leader. The Protection Officer with support from the PTL, is responsible for ensuring that the work of the team is compliant with donors and DRC reporting and accountability policy and procedures.

DUTIES & RESPONSIBILITIES
Core Tasks

• Assess individual protection issues identified during daily activities and make appropriate referrals for services to humanitarian or other actors as per the referral pathway or best practices
• Identify cases in need of urgent response, guided by DRC’s case management and IPA SOPs, and directly follow-up/accompany affected individuals to service providers when needed to ensure access to services
• Train and support field level protection volunteers to identify and assist affected person of concerns
• Work with supervisor to create work-plans and prioritization of tasks, including through ad hoc case management meetings.
• Ensure targets are met under the approved work plans timely
• Ensure proper documentation and secure storage of any protection data collected (hard and soft copies)
• Feed into the donor reporting through sharing relevant challenges, trends, best practices, etc. with the TL while maintaining valid means of verification. Foster and maintain excellent working relationships with all stakeholders, and participate in daily coordination with humanitarian and all other local and international actors
• Liaise closely with protection actors in the field and other humanitarian partners to ensure an understanding of the overall issues and effective collaboration amongst partners; an understanding that shall be used to guide work plans
• Work closely with other DRC staff, particularly protection monitoring, CBP, and GBV, to ensure synergy across programmes and to mainstream protection across DRC’s interventions
• Coordinate with site management and service providers of other sectors to facilitate referrals in accordance with the referral pathway
• Represent DRC in any relevant field based on thematic meetings with stakeholders and otherwise as needed.
• Follow up all DRC / DDG Procedures for Security, Finance, Logistics, HR and Administration
• Uphold DRC’s international code of conduct
• Any other tasks as may be assigned from time to time

Safety

• Comply with all global and location-specific safety rules, policies, and procedures. Report safety incidents, near-misses and other relevant information to the safety team as shall be briefed during onboarding. Failure to adhere to these is a disciplinary offence while it may also leave the position holder, their colleagues and DRC Bangladesh, at risk.

SKILLS AND EXPERIENCES

• At least two years Previous experience working with vulnerable communities or refugees in general protection case management.
• Experience of working with International/local non-governmental organization or UN.
• Communication skills in Chittagonian and Rohingya dialect.
• Ability to communicate in verbal and written English and Bengali.
• Basic knowledge of narrative reporting.
• Willingness and ability to work in field environment, including in all weather conditions.
• Good organizational skills and capacity to work independently and as part of a dynamic team.
• A good command on Microsoft Outlook, Excel, Word, PowerPoint, Kobo, Activity Info, and other basic software.

EDUCATIONAL QUALIFICATIONS

• Minimum University degree in social sciences, such as Social Work, Anthropology, Psychology, Development Studies, law, or relevant disciplines.
• Master’s degree in relevant discipline is preferable.

LANGUAGES

• English – (Advance)
• Bengali – (Advance)
• Chittagonian/ Rohingya Dialect (Verbal)

ALL EMPLOYEES ARE EXPECTED TO DEMONSTRATE DRC FIVE CORE COMPETENCIES

• Striving for excellence: You focus on reaching results while ensuring an efficient process.
• Collaborating: You involve relevant parties and encourage feedback.
• Taking the lead: You take ownership and initiative while aiming for innovation.
• Communicating: You listen and speak effectively and honestly.
• Demonstrating integrity: You act in line with DRC’s vision and values.

POSITION DETAILS

• Type of contract: National
• Employment Band: H
• Start date: As soon as possible
• Duty station: Cox’s Bazar
• Closing Date for Application: 05 January 2025

WHAT WE OFFER

• Two Bonuses (paid on a pro-rata basis with monthly salary)
• Relocation Allowance
• Mobile Allowance
• Leave Encashment
• Group Life Insurance including Family
• Dental and Optical Benefits
• Gratuity
• Excellent Working Environment and Opportunity of Growth
• Various Learning and Development Platforms
• Applications must be submitted through the mentioned link on the page by clicking on the Apply Button.
• All applicants must send a cover letter along with an updated CV (we encourage CV no longer than four pages) in English.
• Mentioning three referees' details of your present supervisor and HR along with past employment’s supervisor with CV.

If you have questions, you can visit our FAQ page.

For further information about the Danish Refugee Council, please consult our website: www.drc.ngo.

Gender Equality: DRC is committed to achieving gender parity in staffing at all levels. In light of this, female candidates are particularly encouraged to apply to bridge the gender gap.

Equal Opportunities: DRC is an equal-opportunity employer. We value diversity and we are committed to creating an inclusive environment based on mutual respect for all employees. We do not discriminate on the basis of age, sex, disability status, religion, ethnic origin, colour, race, marital status, or other protected characteristics.

***FRAUD ALERT***
It has been brought to the attention of the Danish Refugee Council (DRC) that there have been instances of fraudulent job offers, purporting to be from DRC in Bangladesh. These offers reportedly concern fraudulent employment opportunities to applicants asking for money. DRC would like to stipulate that the organization never charges or accepts any money from job seekers during the recruitment process. DRC recommends that you do not respond to unsolicited offers of employment.

Department:

Location: Cox's Bazar