Inside Sales Manager

Position: Inside Sales Manager

Reports to Title: Sr. Inside Sales Manager

Department/Division: Sales

Primary Work Location: Bloomington, MN

Job Code/Classification: Salaried/Exempt

About Us
At ReSound, people with hearing loss are at the heart of what we do. In an ever-smarter world, we think big and challenge the norm so that we can transform lives through the power of sound. A life that empowers you to hear more, do more and be more than you ever thought possible.

What We Offer
As a leading medical device manufacturer, we value our employees and offer competitive wages and benefits including:
- Generous Benefits including PTO and Paid Holidays
- 401k with Company match
- Paid Parental Leave & Transition Back to Work Benefits
- Company HSA Contributions
- Free Hearing Aids for Family Members

Position Overview
The Inside Sales Manager at GN ReSound will lead, coach, and develop a high performing inside sales team dedicated to providing innovative hearing solutions to our clients. This role emphasizes people leadership, team development, and fostering a collaborative sales environment. The Inside Sales Manager will play a pivotal role in driving sales success by setting clear goals, implementing effective strategies, and ensuring exceptional customer experiences.

Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Team Leadership: Recruit, train, and mentor a team of inside sales representatives to achieve and exceed sales targets.
• Execution of Key Initiatives: Lead and support key sales initiatives aimed at increasing revenue, improving customer satisfaction, and driving team success.
• Sales Metrics and Reporting: Track and evaluate team sales performance through key performance indicators (KPIs), leveraging data insights to drive improvements. Proficient in utilizing tools such as Customer 360 and Salesforce (SFDC) for comprehensive reporting and analysis.
• Execution of Sales Training: Develop, implement, and oversee ongoing sales training programs, ensuring the team has the knowledge and skills needed for success.
• Role Plays: Facilitate role-playing exercises to enhance the team's sales skills and build confidence in various sales scenarios.
• Weekly 1-on-1s: Conduct regular one-on-one meetings with team members to review performance, provide feedback, and address individual challenges.
• Approval of Deals and Promos: Oversee the approval process for sales deals, promotions, and discounts, ensuring they align with company policies and profitability goals.
• Team Meetings: Lead team meetings to communicate goals, discuss progress, share best practices, and ensure alignment with company objectives.
• Onboarding of New Sales Reps: Manage the onboarding process for new hires, providing them with the tools, resources, and training they need to succeed.
• Performance Reviews: Conduct regular performance evaluations for team members, offering constructive feedback and establishing development goals. Responsibilities include reviewing P2Es and GN Voice Surveys in collaboration with the Senior Manager of Inside Sales
• Lead Strategy Sessions: Conduct individual strategy sessions with team members to discuss pipeline opportunities, refine sales tactics, and address any challenges.
• Sales Process Improvement: Identify and implement improvements in the sales process to increase efficiency and effectiveness.
• Fostering New Ideas for Growth: Encourage innovative ideas and solutions to propel business growth and improve sales processes.
• Cross-Functional Collaboration: Work closely with cross-functional teams, including marketing, product development, and customer support, to align sales efforts with company initiatives.
• Conflict Resolution: Address and resolve team challenges or conflicts, promoting a positive and collaborative workplace culture.
• Budget and Resource Allocation: Assist in managing the sales department's budget, ensuring resources are effectively allocated to maximize productivity.
• Collaboration with Executive Leadership: Foster strong relationships and maintain open communication with executive leadership to align team objectives with organizational goals and drive strategic initiatives.
• Market Insight: Stay informed on industry trends, competitor activities, and market demands to guide team strategies.

Competencies (Knowledge and Skills needed for this position.)

• Leadership Excellence: Proven ability to inspire, coach, and lead a diverse team to achieve exceptional results.
• Sales Acumen: Strong understanding of sales techniques, CRM tools, and data-driven decision-making.
• Interpersonal Skills: High emotional intelligence to effectively manage relationships and foster team morale.
• Communication Skills: Exceptional verbal and written communication abilities to influence and build relationships.
• Strategic Thinking: Capacity to develop innovative strategies that align with organizational goals.
• Adaptability: Ability to thrive in a dynamic environment and respond to changing priorities.
• Problem-Solving: Strong analytical skills to identify issues and implement effective solutions.
• Customer Focus: A commitment to delivering exceptional client experiences and understanding customer needs.
• Time Management: Excellent organizational skills to balance multiple responsibilities and meet deadlines.
• Collaboration: Strong ability to work across departments, ensuring alignment with broader organizational goals.

Desired Qualifications

Preferred Education:

• Bachelor’s degree; or equivalent work experience and knowledge.
• Preferably Business emphasis.

Experience:

• Successful Phone Sales experience in medical device or hearing industry.
• Minimum of 5 years Business to Business selling experience (non-retail).
• 5 – 7 years sales experience with outside & inside sales experience preferred.
• Previous management experience a plus

Travel: Up to 15%

Other Information
Direct reports: Yes

Indirect reports: No

Working Environment: Hybrid, Combination of Office and Remote Work

Physical Demands: Sitting, Standing, Typing

Position Type and Expected Hours of Work: Monday – Friday standard business hours. Hours may vary.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Employer
GN Hearing is an equal opportunity/affirmative action employer committed to cultural diversity in the workplace. GN Hearing openly supports and is fully committed to the recruitment, training and promotion of all individuals, without regard to race, color, creed, religion, national origin, ancestry, sexual orientation, disability, age, gender, maternity, marital status, status with regard to public assistance or any other classification protected by state, federal or local law or ordinance. Founded in 1869, GN group today operates in more than 90 countries across the world and has more than 6,000 employees. View The EEO is the Law poster and its supplement.

E-Verify
GN Hearing / ReSound participates in E-Verify. View the E-Verify poster here. View the Right to Work poster here.

Disability Accommodation
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected]. This email is provided for the purpose of supporting applicants who have a disability that prevents them from being able to apply online. Only emails received for this purpose will be returned. Emails left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

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Location: MN, Bloomington