HR Service Desk Analyst

Overview
As we are continuing our process to build and retain a strong team for continuously support HR services delivery, we are now looking for an HR Service Desk Analyst.

Essity - a leading global hygiene and health company and the home of brands like Libero, TENA, Libresse, Tork, Sorbact and JOBST - is continuing to pave its’ way ahead in a digitized path which leads to new and global ways of working with HR related questions.

About the role
The HR Service Desk Analyst develops the service desk function globally and work with the service line operation teams to execute this function. The role contributes to the development of new and/or improved services, tools and processes. The HR Service Desk Analyst will support the service development team by collecting and transferring knowledge and turning that knowledge into continuous improvement. The position is within Global Business Services HR (GBS HR) and it will be located in our Gothenburg office, in which you will report to the HR Services Team Leader, Global HR Service Desk.

Located just a couple of minutes from Mölndal train station in Gothenburg, Essity offers you to be part of an international business setting with over 1 000 employees and many contacts across different functions, units and countries. Flexibility is important to us, which is why we believe in a hybrid workplace philosophy. Our office environment is modern with a very special culture focusing on collaboration, innovation, well-being and care, development and commitment. We offer onsite learning, a healthy canteen, social events and many other employee benefits.

What you will do

• Manage stakeholder requests in an effective way to ensures that our stakeholder needs are met in a timely and effective way
• Responsible to establish and maintain an effective communication with customers and key stakeholders, within matrix and own organization
• Use the knowledge of all processes within the service line in order to implement solutions to meet and exceed the needs of our stakeholders
• Contribute to the development of new and/or improved services, automation possibilities and processes
• Contribute in collecting and transferring knowledge and working to turn that knowledge into continuous improvement
• Work in close cooperation between the different organizational units

Who you are:
We believe you have a strong interest in helping and providing services to our customers and stakeholders. If you have a special interest in organizational structure related topics this position will then suit you even better. You need to be eager to learn and to set your knowledge in practice, but patient enough to become a stable, trustworthy go-to-person.

• A university degree within Human Resources Management or equivalent
• Excellent fluency in English. Speaking other languages, either Swedish, Portuguese, Spanish, Dutch, French, German, Italian is a nice to have.

Preferably you have:

• Experience of Workday
• Experience of working in ticketing system
• Experience from working in the service sector or HR Administration

Application
Interested? If you are up for the challenge and think this sounds like you, apply online today! Kindly note that due to GDPR we will not accept applications via mail.

As we will be making ongoing selections, interviews might start before the application deadline. Please use the link to apply via our career site. We may conduct background checks in the final stages of the recruitment process to verify your qualifications and fit for the role.

What We Can Offer You
Working at Essity is not just a career but a chance to make the world healthier, safer, and more hygienic. We innovate for good to break barriers and contribute to shaping a healthier future. At Essity, we have a people-first approach where every career is as unique as the individual. We empower employees to excel together and reach their full potential through a winning culture driven by a powerful purpose. Our performance-orientated environment motivates employees to think differently and embrace challenges so we can continue improving lives, every day through better hygiene and health. We provide a sustainable work-life based on flexibility for both employees and employers. We are committed to Diversity, Equity, and Inclusion in everything we do. It is the key to our success in creating an inclusive, collaborative, and caring company culture where you can be you with us. Our purpose of Breaking Barriers to Well-being, enables customers and consumers to lead fuller lives at all stages of life.

Application End Date:
19 jan. 2025
Job Requisition ID:
Essity249652