Incident Manager

Incident Manager
Location
Aarhus, Denmark

Jobtype & start time
Full-time, as soon as possible.

Deadline
27.01.2025. We will be screening candidates on an ongoing basis. We will be screening candidates
on an ongoing basis.

Are you ready to take charge of incident-management processes and lead the way in delivering impactful solutions? If you are looking for a role where your expertise makes a tangible difference, then this is the role for you!

The job

Here’s what the job entails
As an Incident Manager in our IT Operations & Services team, you will be at the forefront of ensuring that incidents are effectively managed and resolved. You will own and shape our incident-management processes, improve process maturity as well as the overall incident-handling experience across Danske Commodities.

Concretely, your responsibilities include:

• being the trusted expert and providing guidance for incident-management across all departments
• embedding ITIL best practices to ensure efficient operations
• leading Change Advisory Board meetings to ensure smooth change processes
• investigating incidents, identifying root causes and implementing solutions to prevent repeats

The team

Meet the team
You will join IT Endpoint & Client Services, a team dedicated to providing exceptional IT support and services across Danske Commodities while continuously raising the bar for IT processes. Teamwork is key for us, and you will collaborate with talented colleagues to ensure all employees have high-performing and reliable access to IT systems and support.

If solving challenges, driving improvements and being the go-to expert for incident-management excite you, this is your opportunity to shine and play a key role in transforming our tech landscape.

Christian Rygård Spohr

Head of IT Endpoint & Client Services
Your qualifications

But enough about us… over to you!
As you will be working with incident-management and process improvements, we are looking for someone who has experience taking ownership of processes and loves getting to the bottom of issues and designing workflows that stop them from popping up again.

We also imagine that you have:

• experience working with ITIL frameworks and incident-management processes
• sharp investigative skills and a proactive mindset to identify root causes and craft effective solutions and continuous improvements
• exceptional communication skills to simplify complex issues and ensure colleagues across departments can easily understand and take action
• a structured and detail-oriented approach that helps you juggle multiple priorities effortlessly
• familiarity with tools like Atlassian, CMDB and Root Cause Analysis

We offer

We’ll take good care of you
At Danske Commodities, we take great care of our people. Joining us means you’ll get a lot of great perks – including social events, cultural experiences, tasty food and benefits to better your health, your life and your future.

Here are some of the benefits we offer our employees:

• Flexible working hours
  including the opportunity to work part-time as well as the option to work from home up to two days per week
• Vast development opportunities
  with the help of your own individual development plan, access to our DC University with 50+ courses as well as remote courses through Harvard Learning
• Global career prospects
  as part of the Equinor group with +20,000 colleagues across the world
• 10% paid pension
  as well as a beneficial health care and insurance package
• Fuel Friday
  A monthly Friday off with pay, except for July and December, to fuel your energy. Starting in January 2025.
• Great parental leave conditions from day one
  including 26 weeks of paid maternity leave, 16 weeks of paid paternity/co-parent leave, paid pension while on leave and the opportunity to join ‘Inspired Beyond Babies’
• Unlimited paid children’s sick days
  no limit on paid absence days in relation to child sickness
• Extra days off
  five, to be exact – adding to the standard five weeks off each year
• Senior days
  if you’re over 55 years old
• Bonus scheme
• Share savings
  meaning you have the opportunity to participate in our parent company Equinor’s attractive share savings programme
• Paid at home internet and equipment
  including a mobile phone with paid subscription and IT equipment for when working from home
• 100+ yearly social and professional events
  including DC Sports and DC Talks events, gatherings in our book club, bicycle club, student network, wine club, CS:GO team and more
• Various free tickets
  to family-friendly and cultural attractions
• Discounts
  at hotels, restaurants, sports clubs and more
• Organic food
  including a light breakfast, lunch buffet and snacks throughout the day
• An office in the heart of Aarhus
  right next to the central train station

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The process

Recruitment process and relocation
You can read more about our recruitment process here. Please note that if you are an international candidate, we will reimburse travel expenses in connection with potential interviews and support you with the relocation process.

About us

What we’re about
We're a tech-driven energy trading company present in 42 markets across five continents. Our +600 people are driven by a need to constantly better things. If you are too, we could very well be the right place for you. You'll join a collective of thinkers and doers. Aspiring chefs, runners, parents, beekeepers, gamers – the list goes on. We're highly specialised experts within our fields. But it’s actually our diversity of ideas we’re most proud of, which is why we continuously work on strengthening an inclusive culture where diverse teams thrive.

Our organisation is flat with an open-door policy. We expect you to care. About your work. About your own and your colleagues’ collective successes. And about the difference we make at Danske Commodities. Together with our parent company Equinor, we have the vision and strength to accelerate the energy transition and make an impact. Like no other.