Production Support Engineer

At ZeroNorth, we are at the forefront of transforming the shipping industry through digital innovation. Our solutions go beyond optimizing business operations, they are designed to lead the industry in sustainability by significantly reducing CO2 emissions.

Our core mission of making global trade greener drives everything we do. Your contributions will play a crucial role in reducing emissions, aligning commercial success with sustainability, and delivering benefits for both profitability and the environment.

ZeroNorth is powered by a diverse team of 550+ professionals with more than 38 nationalities, operating out of global hubs including Copenhagen (our headquarters), Athens, Chennai, Mumbai, New York, Oslo, San Diego, Singapore, Sofia, and Tokyo. We are leading the industry's green transition, enabling our partners to leverage data for actionable decarbonization efforts.

Production Support Engineer at ZeroNorth
A Production Support Engineer is responsible for providing technical assistance and support to customers who are using the SMARTShip application. The role involves diagnosing and resolving technical issues, communicating solutions clearly, and ensuring customer satisfaction.

Key responsibilities:

• Respond to customer inquiries via phone, email, or chat, and provide technical assistance promptly and effectively.
• Analyze and troubleshoot technical problems reported by customers, identifying root causes and providing solutions or workarounds.
• Maintaining detailed records of customer interactions, technical issues, and solutions in a ticketing system or knowledge base for future reference.
• Work closely with cross-functional teams such as product development, engineering, and quality assurance to resolve complex technical issues and escalate when necessary.
• Provide feedback to internal teams regarding recurring issues or product improvements based on customer feedback and experiences.
• Educate customers on product functionality, features, and best practices through training sessions or documentation.

Your profile:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
• Min 2+ years in Technical Support and Customer Support role with excellent verbal and written communication skills to interact with both technical and non-technical customers.
• Strong understanding of Linux servers and networking concepts.
• Basic understanding of Databases like MySQL, Casandra. DeVOps tools like AWX, Resilio.
• Cloud technologies like AWS.

About ZeroNorth
At ZeroNorth, we aim to make global trade sustainable by steering the maritime industry toward zero emissions. Using advanced technology and trusted data, our platform delivers real-time insights to optimize operations and align commercial success with environmental impact.

We partner with customers on their journey toward sustainability, solving complex challenges and empowering informed decisions that benefit both the planet and their bottom line.

Our culture thrives on growth, inclusion, and collaboration. We value honesty, trust, and the unique contributions of every team member, driving meaningful change together. Let's make global trade green.

Team SmartShip Locations Chennai

Contact Manju T People Partner – People

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Our Workspace & Culture
As ZeroNorth continues to grow, our leadership in shipping digitalization only strengthens.

We firmly believe that unity drives progress. With a team composed of the industry’s most inventive minds, tech enthusiasts, and visionary thinkers, we foster a culture where collaboration is paramount, deeply rooted in the core of our mission.

Located in the vibrant heart of Copenhagen, our state-of-the-art headquarters is more than just a workspace; it's a symbol of our commitment to teamwork, valuing insights over hierarchy, and embracing adaptability.

As we navigate our growth and respond to the evolving needs of our team, we fully support a dynamic work environment, offering both in-house and remote work options.

About ZeroNorth

At ZeroNorth, we're on a mission to make global trade greener every day. In a world where regulations, geopolitical shifts, and environmental concerns shape the maritime industry, we aim to create positive impact and drive towards zero emissions.

Data-Driven Impact
Data is our compass. In a constantly changing world, we rely on data for truth. By combining innovative technology, expertise, and massive data sets, our platform ensures seamless information flow from ship to shore, serving as a single source of truth throughout the value chain.

Partnering for Success
We’re with our customers every step of the way, supporting their journey towards sustainable and digital excellence. Our team is dedicated to solving complex problems and aligning commercial success with sustainability. True success means empowering our customers to make decisions that benefit both profit and the planet.