Service Support Engineer

What you will experience as a Service Engineer with ChemoMetec
ChemoMetec is seeking a dedicated, customer-focused Service Support Engineer based in Ghent, Antwerpen, Brussel or the nearby region. In this role, you will support leading biotech, pharma, and academic laboratories by ensuring the optimal performance of our state-of-the-art cell counting and analysis instruments.

You will be responsible for installations, qualifications, preventive maintenance, and ongoing customer support, acting as a trusted partner to scientists and researchers. This position offers the opportunity to work hands-on with advanced laboratory technology, build lasting customer relationships, and contribute directly to ChemoMetec’s growth journey.

The role primarily covers the Benelux and France regions, with occasional travel to other parts of the EU.

You will get the opportunity to:

• You will gain experience working with Life Science companies at the forefront of medical science and get an understanding of the industry
• Gain experience in a commercial environment
• Build a solid foundation for your professional growth, and we will support you in building your career at ChemoMetec.
• Be part of a supportive and enjoyable work environment where everyone’s voice is valued.

Your role & responsibilities

• Perform service checks and instrument installations at customer sites/institutions
• Give presentations and training to customers on our instruments
• Answer all questions that may occur while on site or communicating with customers
• Build customer relationships and recognize their needs
• Identify and execute on sales opportunities with customers
• Accurately record and maintain customer information in our CRM database
• Support the sales team with related tasks, as required
• Upkeep of all current instrument policies and looking to improve them in the future
• Discrete and confidential with all customer information
  

What we’re looking for
We’re seeking a candidate with a B.Sc. in Life Sciences or a related field. Experience with GMP, cell culture, and techniques like flow cytometry or fluorescent microscopy is a plus.

You’re confident in customer interactions, ideally with 1+ year of customer-facing experience, and you communicate clearly—both in writing and presentations. You work independently, take initiative, and adapt quickly when challenges arise.

Key qualifications:

• Strong communication and presentation skills
• Can use effective questioning to identify customers’ needs
• Self-motivated and uses initiative on tasks
• Willingness to travel across the EU (80 % of work time)
• French and/or Dutch language skills are a strong plus

Who are we?
ChemoMetec is a worldwide leading manufacturer of cell counting and analysis equipment. We specialize in developing and producing high-precision instrumentation, delivering consistent data for thousands of customers across biotech, pharma, and academic segments.

During this exciting growth, we are looking for talented individuals to join us. We are looking for an individual who has drive and motivation, which is more important to us than the exact background and work experience. We want people on board to make a career with us, stay with us for a long time, and grow. Here you will experience being part of developing and shaping ChemoMetec's ongoing growth journey.

We offer freedom with responsibility and consider the ability to think outside the box a clear strength. We never do something merely because others do it. We do things because it is the best solution for ChemoMetec. We cherish our culture, which is based on being agile and solution orientated.

We value both personal and professional development. You will find excellent colleagues, an informal and relaxed atmosphere, and we always prioritize hosting cross-organizational events to strengthen the team spirit.

Practical information
You will be based in Ghent, Antwerpen, Brussel or the nearby region, and travelling between our customers on a weekly basis (80 % of work time). When not traveling you will have the opportunity to work from home.

We will invite candidates for interview on an ongoing basis.

Salary is based on a range of factors that include relevant experience, knowledge, skills, and other job-related qualifications.

We urge everyone to apply as we believe in encouraging inclusion, acceptance, and understanding by employing individuals who bring unique perspectives to the company.

Please submit your application with a cover letter.

Work location:

Brussel
Belgien

If you have any questions, please contact Julie Kistrup Kristjansson
HR Business Partner
[email protected]

Application deadline:
As soon as possible