Platform Solution Architect

About us
Queue-it is a global tech scale-up that helps the world’s biggest brands manage their busiest online moments. Our virtual waiting rooms prevent website crashes and bot abuse, ensuring a smoother, fairer digital experience for billions of users. No matter the demand, we give businesses peace of mind so they can deliver the online experiences they’ve worked hard to create.

At Queue-it, our strength lies in our people. With a team representing 40+ nationalities across offices in Denmark, the U.S., South Korea, and Australia, we thrive in a global, collaborative environment. Our workplace is enriched by diverse perspectives and teamwork across cultures.

About the role
As a Platform Solution Architect at Queue-it, you will develop a deep understanding of both the technical and business aspects of our product to effectively address the complex requirements of our enterprise customers.

In this role, you will:

• Join customer meetings on short notice as a technical expert, guiding integration of the Queue-it solution into advanced architectures and troubleshooting along the way.
• Provide technical support by answering customer questions and collaborating with a diverse team of creative, professional, and agile Software Engineers and Solutions Architects across our three global offices.

• Assist developers in diagnosing and resolving customer-reported bugs and issues, ensuring swift resolution.

• Share customer insights with the product team, influencing the direction of future enhancements.

As part of the R&D organization, you will play a key role in keeping the Queue-it product both technically and strategically aligned to help the world’s leading brands manage their web traffic effectively.

We’re looking for someone who:

• Thrives in a dynamic environment and enjoys solving problems.
• Has a can-do attitude and strong troubleshooting skills, combining technical expertise with people skills to keep our enterprise customers happy and their Queue-it systems running smoothly.
• Knows web technologies and the HTTP stack inside and out.
• Is comfortable reading code and diagnosing issues across various programming languages, including mobile development.
• Understands algorithms and architecture at a deep level.

What you bring/skills:

• 5+ years of professional software development experience working with internet technologies.
• Background as a programmer and/or cloud software architect.
• Experience in customer support.
• Knowledge of DNS, networking, proxies, CDNs, computing, programming, HTML/JavaScript, and mobile development.
• Hands-on experience building web servers/tech stacks, integrating databases, developing data-driven applications, and implementing front-end functionality.
• Hands-on development experience is required, ideally with C# and Azure DevOps; familiarity with AWS, JavaScript, and iOS is a plus.
• Professional proficiency in written and spoken English (Danish not required).

Why you'll love working with Queue-it
Global & Collaborative
A workplace enriched by international perspectives (40+ nationalities), fostering teamwork across cultures.

Community
A strong sense of belonging, built through social activities and shared experiences.

Trust
Reflected in both our product and workplace culture. You’re trusted to work in a way that suits you best, following our strength-based approach. We also value your opinions, embracing a typically Danish flat hierarchy across all our offices.

Growth-Oriented
We prioritize professional development, open communication, and opportunities to thrive.

About the office(s)
In this role you will be working in Vesterbro in the heart of Copenhagen. This is Queue-it’s largest office and global headquarters. Our space is designed to support both collaboration and focus, with an open-plan layout, quiet rooms, and dedicated areas for deep work. For fun and downtime, we have a ping pong table, foosball, and regular social activities. You’ll also enjoy daily snacks, fresh fruit, great coffee, and access to a subsidized canteen in the building.

Department
Product & Technology

Role
Platform Solution Architect

Locations
Copenhagen - DK

Employment type
Full-time

Language
English