Campaign & Customer Communications Manager (Maternity Cover) - Mercell

Working at Mercell

At Mercell, we're on a mission to revolutionize public procurement, making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. That's what we're all about.

With a dynamic culture built on continuous growth, trust, and collaboration, Mercell offers an environment where your talents can thrive. You will be part of an international environment with ambitious and dedicated colleagues who are passionate about what they do and supported to be themselves.

Together, let's shape the future and create real value for society, one innovative solution at a time.

Your Mission
In this maternity cover role, you will step into a central position within Mercell’s Marketing team, helping shape how we communicate with customers throughout their journey with Mercell. Your mission is to deliver high-quality, well-crafted communication and campaigns that make customers feel informed, confident, and supported, from onboarding to renewal.

You bring strong writing skills, clear storytelling, and a strategic approach to content. You understand how to choose the right message, the right format, and the right moment to maximise impact. By collaborating closely with Customer Success, Product, Sales, your work will ensure our customer communication is purposeful, consistent, and aligned with our broader goals.

Core Responsibilities

• Customer communication strategy: Develop and execute a strategic communication plan across markets and segments in collaboration with our Customer Success Teams.

• Campaign creation and management: Plan and execute multi-channel campaigns that drive adoption, highlight customer value, and support upsell.

• Story-led content creation: Produce engaging, clear, and purposeful content such as product updates, articles, guides, success stories, emails, event invites, in-app messages, and more.

• Cross-functional alignment & sign-off: Ensure customer communications and campaigns are aligned and approved across multiple stakeholders, working effectively across Customer Success, Product, Sales, and Marketing.

• Optimisation, measurement & improvement: Use engagement metrics and performance data to continuously refine content and campaigns, ensuring it’s effective, relevant, and strategically aligned.

Required Qualifications

• Experience in B2B SaaS customer communication or lifecycle marketing.

• Proven experience in content creation, copywriting, or storytelling with strong, demonstrable writing samples.

• Strategic communicator with a clear understanding of content purpose, formats, channels, and audience needs.

• Experience running multi-channel customer campaigns (email, in-app, webinars, community, social).

• Strong project management skills, with the ability to work cross-functionally and deliver on multiple deadlines.

• Fluent in written and spoken English

Preferred Qualifications

• Familiarity with customer engagement or CRM tools (HubSpot) is a plus.

Start date: Approximately by 01.02.2026
Duration: Full time/ Temporary (Maternity Cover)
Workplace type: Hybrid
Location: Copenhagen, Denmark or other locations where Mercell has an office
Application Deadline: 31.12.2015. However, do not wait to submit your application - we will read applications and talk to potential candidates as we receive them

What we offer
As a fast growing technology company, we are committed to taking care of our employees through initiatives such as hybrid work to support work-life balance, health and insurance plans (may differ per country/office), pension plans, paid parental leave, social happenings and competitive salary packages. Please see https://career.mercell.com/posts/our-perks-benefits to get more insights on what to expect of perks, benefits and culture when joining Mercell.

Has this sparked your interest?
Then we can't wait to have you join our mission and looking forward to receiving your application!

If you have questions for this position, we are happy to chat with you. Please reach out to Linda Tedsen, Head of Group Campaigns and Content
Email: [email protected].

We may carry out background checks on applicants to verify information that appears on CVs and other documentation. This background check is carried out by an external party and is not carried out without the consent of the applicant. Current applicants will receive further information about this.

Department
Marketing

Locations
Copenhagen , Helsinki , Utrecht, Oslo, Stockholm

Remote status
Hybrid

Employment type
Full-time

Copenhagen Helsinki Utrecht Oslo Stockholm

About Mercell
Mercell is the largest public tendering and bidding platform for European buyers and suppliers, dedicated to enhancing connectivity between public buyers and suppliers. We make tenders compliant and easy, while enabling equal opportunity for all suppliers to the public sector.

At Mercell, we're on a mission to revolutionise public procurement, making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. That's what we're all about.

With a dynamic culture built on continuous growth, trust, and collaboration, Mercell offers an environment where your talents can thrive. You will be part of an international environment with ambitious and dedicated colleagues who are passionate about what they do and supported to be themselves.