Welcoming Specialist Customer Excellence · Copenhagen, Denmark

Is Welcoming just about ticking boxes and verifying documents?
Heck no! At Lunar, our Welcoming team is where it all begins — we’re the first impression our customers get and the ones who make sure everything starts off right. We combine speed, compliance, and customer care to create a smooth onboarding journey for our business customers. And now, we’re looking for a Senior Welcoming Specialist to join the team and take our business onboarding to the next level.

At Lunar, we are democratizing the power of money and changing the way we all bank, pay, and invest. Since starting in Aarhus in 2015, we've grown rapidly and are now a major player in the Nordics, with offices in Copenhagen, Aarhus, and Stockholm 🚀

So, who are we? Are we a tech company or a bank? Well, we're both breaking free from the usual categories. Here, tech isn't just a cool add-on; it's the core of how we do things. With our own banking license, we go head-to-head with traditional banks. What sets us apart is the mix of tech and financial services, giving us the power to shake up a dusty industry that's ready for a change.

What will you do?

• Manage the end-to-end onboarding process for new business customers, ensuring a smooth, compliant, and efficient experience.
• Use your solid KYC and AML expertise to identify and mitigate risks while maintaining speed and accuracy.
• Handle complex cases independently using our custom-built case management system.
• Collaborate closely with the Financial Crime Prevention (FCP) team to ensure we meet all regulatory requirements.
• Be a trusted sparring partner for junior colleagues, sharing knowledge and driving team excellence.
• Participate in team and management meetings, contributing insights to improve workflows and shape upcoming automation efforts.
• Bring a performance-driven mindset — helping us continue to break records in both volume and quality 🚀

Curious about the Lunar culture? 💚
Everything at Lunar centers around our core - to challenge. It’s infused into our four values and guides us in how to work together, lead projects, and lead people to reach our mission. Our values aren't just words on a page - they're what make us who we are and shape the vibe of our culture. And trust me, we’re all about the vibe. For a longer read about our culture, click here.

We're excited to welcome everyone to apply for this impactful role! We can’t wait to follow up with talents who we believe are the best fit based on the following criteria:

• You have 2+ years of experience within KYC, AML, or customer onboarding — ideally from a large financial institution or a regulated fintech.
• You’re fluent in Danish and English, both written and spoken.
• You thrive in a fast-paced environment and love working with autonomy.
• You take pride in your attention to detail, structure, and risk awareness.
• You’re motivated by winning as a team and pushing yourself — and others — to deliver top-tier results.
• You’re based in Copenhagen and ready to work office-first with a passionate team around you.

Are you ready to join the journey? Apply now and let's find out more!
While you hold on tight for us to get back to you, curious to see what we’re up to? Follow us on LinkedIn for business announcements and releases 📢, check out our Instagram for an inside scoop on what it’s like to work here 📸, and visit our blog for the latest tech and product insights! 📱🫰

Depending on the regulations in the country you will be employed, we will ask to see or obtain information about your criminal record.

Department
Customer Excellence

Role
Customer Support

Locations
Copenhagen, Denmark

Employment type
Full-time

Contact Enrica Testa