Onsite Administrator - Print

Onsite Administrator - Print

Description -
This role is responsible for monitoring systems, identifying performance issues, and adhering to defined timeframes for incident escalation while troubleshooting simple to moderately complex incidents. The role serves as a trusted advisor to customers and internal businesses/end users, providing valuable insights and solutions. The role executes installations and configurations following standardized procedures, conducts routine maintenance activities, and ensures compliance with budget, quality standards, and customer requirements.

Onsite Administrator (Print) - OSA Level II (Cape Girardeau, MO)
**For this position the candidate must reside in Cape Girardeau, MO / or commute daily to Customer site**

Description
This role is responsible for monitoring systems, detecting performance issues, and resolving technical problems using established protocols. The role engages in addressing customer issues and inquiries to ensure utmost customer satisfaction. The role conducts routine installations and configurations and executes scripted change management activities while adhering to incident, change, and problem management processes. The role consistently meets production goals, aligns work with strategy, maintains data confidentiality, and supports department-level operational plans with minimal supervision.

OSA Level II

• Manage consumable inventory

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Relocation -
Equal Opportunity Employer (EEO) -

Travel -

Shift -
No shift premium (United States of America)

Schedule -
Full time

Job -
Services

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 13 paid holidays
• 15 days paid time off (US benefits overview)

Benefits:

The pay range for this position is $22 to $29 USD per hour (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Complexity
• Works on assignments that are routine to moderately complex in nature and require basic problem resolution.

Impact & Scope
• Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Knowledge & Skills
• Amazon Web Services
• Auditing
• Business Process
• Business Requirements
• Change Management
• Computer Science
• Data Analysis
• Information Systems
• Information Technology Infrastructure Library
• IT Service Management
• Linux
• Microsoft Azure
• Project Management
• SAP Applications
• Technical Support

Preferred Certifications
NA

Education & Experience Recommended
• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
• Typically has 2-5 years of related work experience, preferably in maintenance, quality, or a related field.

Responsibilities
• Monitors systems to detect performance issues and resolves technical problems on assigned hardware and software platforms/applications using established protocols.
• Identifies incident trends for the purpose of escalating incidents, adhering to strict timeframes, and following established protocols.
• Conducts routine installations and configurations and proficiently assembles and integrates system/products, all in accordance with standard protocols.
• Responds to common service, product, technical, and customer-relations inquiries, addressing problems promptly and appropriately, thereby ensuring a high level of customer satisfaction.
• Executes approved and documented scripted change management activities, adhering rigorously to incident, change, and problem management processes to maintain service quality and compliance.
• Maintains daily production goals and consistently exceeds contract-required response times, ensuring high-quality service delivery.
• Aligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally.
• Adheres to established standards, ensuring data confidentiality, and supports execution of business processes with independent judgment.
• Completes process-oriented assignments, shares technical information, and supports department-level operational plans.
• Identifies and solves varied problems and completes day-to-day tasks with forward planning and minimal supervision.

•Track usage/activities @ Customer sites

•Web based SW to manage fleet - proactive monitoring

•Perform maintenance on devices as directed by SDM

•Perform initial trouble shooting

•Swap out devices with spares as needed

•Assist with the collection of usage pages per devices as needed

•Report customer dissatisfaction to CSM/SDM

•Coordinated with HP with SW branded support

•Assist end user with device functionality

•Clear paper jams

•Ensure adequate consumables are available at customer sites

•Replace toner/consumables/paper