Profile #215291

I am the overall responsible for the strategy and day-to-day delivery of digitalization services, software development, IT operations to Danmarks Nationalbank. This includes related people and budget responsibility for the dedicated team with approx. 135 employees split up on six managers plus suppliers.
Structured CIO SAFe Digitalization IT Director Digitalization strategy DevOps Director of Development Head of Product Management Leader  
Updated 30. juni 2021
My education
9
1998 - 2004

Cand.merc.fil.

Copenhagen Business School - CBS

Thesis: Corp. Performance Management with a strategy management focus. Chr. Hansen A/S was used as a basis for analysis

As an IT Management Consultant I created a new direction for a software company. Today the company have changed direction and is growing internationally
Educational area: Organisation & Ledelse
Period: oktober 1998 - september 2004
My work experience
2019 - now

Customer Delivery Director

Company name withheld

The company is the largest software service provider in Denmark and within the following sectors: Utility/Energy, Finance and Public (Local and State).

Selected Achievements
  • Increased the delivery velocity with 233 % by simplifying processes and transforming the delivery model from classic waterfall to DevOps and SCRUM

  • Increased billing ratio from 90 % til 97 % a company record

  • Turned SLA results on SLAs that only had been above target for two months in the entire contract period to green, and in the last 10 of the 12 months all SLA results have been above target

  • Program Executive on a 50.000 hours digitalization of the credit forecasting Program; delivered on time as the first in the EU and in time to counter the financial effect of COVID-19

  • Improved employee satisfaction with 23%-points via visible management and direct communication


    • Scope of responsibility
    •Executive for the delivery of approx. 105.000 digitalization and IT project hours per. Year towards Danmarks Nationalbank’s Business with a focus turning non-financial data into reliable financial and AML forecasts

  • Budget responsible and overall responsible for service development and continual improvement

  • Director for six managers with a total of 135 FTE (Incl. suppliers) within the following areas: Enterprise Architecture, Agile Teams/projects, ISM, IT operations and staff functions

    • • Responsible for a budget of 525 MDKK and employee satisfaction with 23%-points via visible management and direct communication
    Work area: Ledelse & Planlægning
    Period: januar 2019 - now
    2017 - 2018

    Head of EDW, Business Insights and Analytics

    Company name withheld

    NNIT is one of the largest service providers in Denmark and have a primary focus within the following industries: Life Science, Finance Retail and public.

    Selected achievements
  • Consolidation of NNIT’s four BI areas into one and implemented SCRUM as basis for delivery model located in DK, CN and PH and at least six different nationalities

  • Saved the company 10.400+ hours per. year through digitalized within the SDM area

  • Enabled fast and better decision making internally and externally via real time BI and analytics

  • Build a BI application that could improve the organisation’s EBITDA at least with 1,5 %-points or 12,5 MDKK

  • Handle and won four outsourcing tenders of a total value of approx. 2.500 MDKK

    • Scope of responsibility
  • People and budget responsible for three departments with a total of 34 employees covering areas as DevOps within dataware housing with focus on IoT data used for performance and financial purpose

  • System owner of DW platform(s), masterdata and related business process

  • Vendor management of external suppliers, incl. licenses (above 20 MDKK per. Year)

    • • Defining and implementing services, service levels and financial management
    Work area: Ledelse & Planlægning
    Period: januar 2017 - december 2018
    2012 - 2016

    Lead Service Delivery Manager

    Company name withheld

  • Manager for a 7 persons global Service Delivery Management Team on NNIT's second and third largest customer (Arla Foods amba and Vestas A/S) with a total of 200+ people involved

  • SPOC for the management level at the customer handling customer facing situations such as; meetings, escalations, negotiations, disputes, and implementing cost/revenue optimization from idea to realization

  • Have successfully trained four SDMs in the SDM role globally using a self-develop SDM-development tool. The setup is a now a corporate standard.

  • Successfully for 3+ years been a part of a 24/7 SDM Duty watch for one of the top 5 performance loaded SAP environments according to SAP AG

  • Responsible for the analysis and strategy for creating the 24/7 Operation Center and related setup

    • • SDM responsible for a service desk with 41 persons, managed the customer relationship, where we created transparency and made value for money visible
    Work area: Ledelse & Planlægning
    Period: november 2012 - december 2016
    2010 - 2012

    Product Manager and Team Manager

    Company name withheld

    Product Manager/Team Manager at a business software development company

    Reduced yearly hours for operation with 7 % for all employees by implementing and redefine ITSM process and tools
    Successed in splitting operations and development a part so that we could operate with two focuses (Operational stability and solution development)
    Manager for a 4 persons operation and a 9 person offshore development team with responsibility for budget and product
    Responsible for major tenders including providing input on: Project plan, architecture and business requirements
    Learned about People Management, Digital Self Service, GDPR, Software-as-a-Service and Cloud
    Work area: Ledelse & Planlægning
    Period: juni 2010 - oktober 2012
    2007 - 2010

    Suite Product Manager

    Company name withheld

    This IT Company is Denmark's largest software provider of ECM Case Management solutions and Grant Management Systems (Tilskudsadministration) to the public sector in Denmark.

    Selected Achievements
  • Expanded the number of end users from 34.000 to approx. 72.000
  • Designed an automation module that saves 1-2 FTEs per year per. customer Program Manager of a 60.000 hours upgrade program. According to the customers the new version was best ever
  • Designed a new professional system together with 6 customers, and with a further 10 waiting to buy it
  • Designed a BI module that enables real time monitoring and saved the customer ½ FTE per. Year

    • Scope of responsibility
  • Product Manager for the Acadre Product Suite (ECM solution)
  • Advising consultants and customers about product in relation to the Customer's IT strategy
  • International leadership via having teams in DK, India and Ukraine, while referring to a US VP (A total of 55 developers, 5 project manager and 5 business analysists/QAs)

    • Product Manager for
  • 10 MDKK yearly development budget
  • Most used ECM product used in DK
    • • Yearly development cycles including customer involvement
    Work area: Ledelse & Planlægning
    Period: november 2007 - maj 2010
    2006 - 2007

    Process Consultant

    Company name withheld

    This IT Company is Denmark's Third largest software provider of ECM Case Management solutions to the public sector.

    Solution responsible for a 30.000+ hours ECM automation project, where I completed phase 2 of 3

    * IT Management Consultant for DTU with 1.000+ end users with a focus on optimize processes via a combination of BI, workflow and LEAN

    * Successfully completed a 1 year Trainee course within sales, presales, project management and consultancy
    Work area: Projektledelse
    Period: januar 2006 - oktober 2007
    1999 - 2005

    Management Assistant

    Company name withheld

    This Company is one of the world's largest ingredients suppliers, and the world largest natural color provider for the food and cosmetic industry with a marketshare of approx. 66 %.

    * Created strategies and presentations for C-level Management

    * Developed and implemented data models for analyzing and benchmarking salaries and people development
    Work area: Data & Analyse
    Period: december 1999 - december 2005
    My skills and abilities
    Skills
    analytical analytisk it governance it operations it outsourcing it-chef it-drift itil it-ledelse it-strategi it-strategy kpi leader leadership ledelse leder optimist optimistisk performance management persistent result orientered resultat orienteret sla vedholdende vendor management
    Skills at working proficiency
    dansk engelsk norsk svensk tysk
    My preferences
    Job type
    Fuldtidsjob
    Work areas
    Administration Data & Analyse IT - Software Ledelse & Planlægning Projektledelse Rådgivning & Support Topledelse
    Location
    Nordsjælland Storkøbenhavn
    Salary
    73.000 DKK / month
    Read more / links
    https://www.linkedin.com/in/sc...
    Contact me!