Profile #235705

? Collaborating with s upport groups in SK/DE to explore scope of Automation within IT Operations
? Communica ting relevant KPI reports to stakeholders
? Convening monthly/ quarterly checkpoint calls wit h senior management to present status update and
discuss solutions for blockers or challenges
? Performing data analysis using Splunk & Power BI for insight into Incident s a nd Change s
? Drafting roll out plan for short term and ad hoc projects

? Directed a team of Datacenter Operations engineers looking into Infrastructure & systems support of 14+ enterprise customers. Core tasks included ensuring SLA compliance, support management and vendor coordination
? Assisted support groups during critical incidents and coordinated with service partner to resolve issues, prepare RCA and maintain documentation
? Advised customers regarding hot fixes & patches to minimise unplanned downtime. Followed up with service partners for closure of pending issues
? Represented Operations team during CAB & monthly meetings; escalated to Service Account Manager when timely service was impacted

Led the IT Op s & Data Centre management of a Danish telecom customer. Was responsible for
Infrastructure operations , service availability & team management
? Participated in a D C migration project involving movement of SAN nodes from one site to another.
? Acted as designated POC for escalations & worked on call duty during critical issues
? Collaborated with Op era ti o ns team a nd vendors for FW upgrade of 30+ Storage arrays and SAN
switches, a s per industry best practices and customer policies
? Monitored system health, infrastructure performance and responded to audit requirements as and
when required.

?Oversaw the IT Infra (Storage network s & Bac kup) environment of a Belgian telecom operator
running 24 7 365. Coordinated with vendor to identify is sues in the environment and planned for site
visit or part replacement
? Onboarded & trained junior Operations team members; Contributed towards documentation of
knowledge artifacts & conducted in house training sessions
? Performed risk assessment before rolling out new releases participated in PM taskforces for Sev 1/2 issues and kept communication channels open for updates

Worked as part of BRMS AS400 Ops team catering to Australia & NZ customers

? Supported the Backup Ops of US customers using HP Data Protector & EMC Networker tools