Profile #235705

Highly skilled technology professional having 16+ years experience in global IT Service Delivery, Infrastructure operations, client relationship & escalation management. Open to relocate to DK for the long term & travel as per needs. German A1 certified along with international experience in EU.
ITIL Infrastructure Management Datacenter SLA compliance Cloud computing Team management Client relationship International experience German A1 Service Delivery  
Updated 07. juni 2023
My education
7
2018 - 2019

Anden kort videregående udd.

Anden uddannelsesinstitution i udlandet

Institute: Institute of Management Technology (IMT), Ghaziabad, India
Major: Information Management
Summer immersion: Copenhagen Business School (CBS), DK

15 months full time Management program for experienced professionals
Educational area: Marketing & Business
Period: januar 2018 - marts 2019
2000 - 2004

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Anden uddannelsesinstitution i udlandet

Institute: Motilal Nehru National Institute of Technology (NIT), Allahabad, India
Major: Electronics engineering

Tenure: 4 years Bachelor of Technology degree course
Educational area: Teknik & Teknologi
Period: juni 2000 - maj 2004
My work experience
2020 - now

PM - IT Infrastructure

T-Systems

? Collaborating with s upport groups in SK/DE to explore scope of Automation within IT Operations
? Communica ting relevant KPI reports to stakeholders
? Convening monthly/ quarterly checkpoint calls wit h senior management to present status update and
discuss solutions for blockers or challenges
? Performing data analysis using Splunk & Power BI for insight into Incident s a nd Change s
? Drafting roll out plan for short term and ad hoc projects
Work area: Projektledelse
Period: august 2020 - now
2016 - 2017

Senior Consultant

Capgemini Technology Services India

? Directed a team of Datacenter Operations engineers looking into Infrastructure & systems support of 14+ enterprise customers. Core tasks included ensuring SLA compliance, support management and vendor coordination
? Assisted support groups during critical incidents and coordinated with service partner to resolve issues, prepare RCA and maintain documentation
? Advised customers regarding hot fixes & patches to minimise unplanned downtime. Followed up with service partners for closure of pending issues
? Represented Operations team during CAB & monthly meetings; escalated to Service Account Manager when timely service was impacted
Work area: IT - Netværk & Telekomm.
Period: august 2016 - november 2017
2012 - 2016

Assistant Consultant

TATA Consultancy Services

Led the IT Op s & Data Centre management of a Danish telecom customer. Was responsible for
Infrastructure operations , service availability & team management
? Participated in a D C migration project involving movement of SAN nodes from one site to another.
? Acted as designated POC for escalations & worked on call duty during critical issues
? Collaborated with Op era ti o ns team a nd vendors for FW upgrade of 30+ Storage arrays and SAN
switches, a s per industry best practices and customer policies
? Monitored system health, infrastructure performance and responded to audit requirements as and
when required.
Work area: IT - Netværk & Telekomm.
Period: april 2012 - juli 2016
2007 - 2012

Technology Lead

Infosys Ltd

?Oversaw the IT Infra (Storage network s & Bac kup) environment of a Belgian telecom operator
running 24 7 365. Coordinated with vendor to identify is sues in the environment and planned for site
visit or part replacement
? Onboarded & trained junior Operations team members; Contributed towards documentation of
knowledge artifacts & conducted in house training sessions
? Performed risk assessment before rolling out new releases participated in PM taskforces for Sev 1/2 issues and kept communication channels open for updates
Work area: IT - Netværk & Telekomm.
Period: november 2007 - marts 2012
2006 - 2007

Systems Operations Lead Specialist

IBM India Pvt Ltd

Worked as part of BRMS AS400 Ops team catering to Australia & NZ customers
Work area: IT - Netværk & Telekomm.
Period: maj 2006 - november 2007
2004 - 2006

Software engineer

HP Globalsoft India

? Supported the Backup Ops of US customers using HP Data Protector & EMC Networker tools
Work area: IT - Software
Period: juni 2004 - april 2006
My skills and abilities
Skills
change management cloud computing communication datacenter management incident management it operations itil processes problem management project management service delivery six sigma green belt sla compliance team management vendor coordination
Skills at working proficiency
english
My preferences
Job type
Fuldtidsjob
Work areas
IT - Netværk & Telekomm. IT - Software Projektledelse Rådgivning & Support
Location
Storkøbenhavn Udlandet (Norge)
Read more / links
https://www.linkedin.com/in/ab...
Contact me!