Director, Client Services
September 2014 – April 2020
BGRS
• Global Director of operations
• Global leader for Change/Transformation projects internal and external
• Successfully designed and implemented Talent Management journeys for complex MNC’s globally
• Global Vendor Management
• Business Development – growth and retention projects
• Consulting on HR Policies
• Global lead for all escalations within portfolio with a 95% resolution satisfaction rate
• Managing revenue for a global portfolio
• Mentoring and training senior managers globally
• Completing financial Audits on client Costs
• Implementation and onboarding of new products
• Project lead on global Digital Strategy
• Contributor to development of internal digital service platform
• Consulted on projects for the advancement of clients digital technology
• Developed digital strategies to match client corporate goals and a two-way communication digital ecosystem.