Managing Shift Operations and supervising the activities of a group of employees engaged in ramp and aircraft ground handling operations. Maintaining adequate staff and equipment levels to meet operational requirements, This includes allocating flights to be handled. Briefs subordinates on airline procedures and amendments thereto. Coordinates ramp services required by diverted and charter flights. Manage the allocation of competent staff for all flight movements to achieve optimum coverage in order to provide the required levels of customer service.
? Direct supervises and managing shift activities of assigned personnel in Ramp and aircraft ground handling operations. Performs supervisory duties as established by management for the position.
? Strictly monitor that various GSEs such as Pax Step, Tractor (BTD/BTE), Conveyor Belt, Aerobridge, MDL/LDL, Pushback with Tow Bar and Trolleys/ULDs required and assigned for flight are ready & serviceable prior to aircraft arrival and that all such equipment including Coaches are positioned safely on the ramp.
? Controls delivery of baggage and cargo on a shift basis, ensuring service delivery targets set by the Company/DGCA.
? Monitors and directs the Dispatch section to ensure punctual, professional handling is supplied to all customer Airlines.
? Maintains comprehensive, accurate Station Log comprising all incidents on ramp, aircraft and discrepancies in ground handling.
? Enforces disciplinary codes laid down by the airport authorities and company senior management and maintains control of a large, multi-ethnic workforce to ensure high productivity whilst maintaining the highest standards of customer service within an ever-changing operational environment.
? Provides service to Charter (Non-Schedule) flight operations, meeting their special requirements, maintains cost effectiveness by cross-utilizations of resources, coupled with innovative staff management.
? Investigates all operational irregularities and prepares reports and recommendations for Ground Operations Management.
? Initiates all internal investigations into accidents /incidents and liaises closely with the Safety department. Recommend remedial action to Line Management.
? Monitors all arrivals and departure flights to ensure all Ground Operations functions are carried out within the agreed time scales depending on individual customer needs and services delivery agreements
? Facilitate, monitor and evaluate development of staff while carrying out annual performance and development of assigned employees to up keep the performance and morale levels of the staff.
? Responsible for exercising due diligence towards Health & Safety of self & others in the organization and also environmental protection.
? Responsible for Safety & Quality of the function/ Task performed.

Key Performance Indicators:
? Initiative and Commitment to achieve
? Organizing for results
? Leadership
? Problem Solving and decision making
? Assertiveness

Responsible for maintaining the safety and security of the Ramp Operations Services at all times. Organized and performed supervision of a team, who are undertaking all loading/unloading and equipment operations activities to handle scheduled/non-scheduled flights as allocated. Complete all pre- and post-flight activities, as well as any other administrative and operational support needs. Monitor and control the ramp service activities carried out by the team of employees.
? Closely monitor the activities on the ramp and proactively lead various aircraft handling teams.
? Respond to the needs of ramp handling staff and loading teams whenever the situation arises.
? Check the joining Load for each flight to ensure that necessary equipment, correct joining cargo, mail & empty ULDs for the specific flight is on hand and ready for loading.
? Ensures that various GSEs such as Pax Step, Tractor (BTD/BTE), Conveyor Belt, Aerobridge, MDL/LDL, Pushback and Trolleys/ULDs required and assigned for flight are ready & serviceable prior to aircraft arrival and that all such equipment including Coaches are positioned safely on the ramp.
? Ensures that ramp services are provided well on time on arrival of every flight. Services include handling passengers, baggage, cargo and mail, the loading, off-loading and transfer from one aircraft to another, positioning of Aerobridge and/or passenger steps.
? Monitors the off–loading of cargo and baggage as per instructions, giving priority to the baggage and that baggage are delivered to the arrival hall within the standard time. Ensures that all joining cargo and baggage are loaded securely on the correct flight in accordance with the loading instructions.
? Coordinate with BMA/BBA (Baggage Make-up Area/Baggage Break-up Area) to make sure that all joining baggage are reconciled and loaded on the flight.
? Check and confirm inbound baggage and connecting baggage are offloaded speedily for timely delivery and connection.
?Monitor offloading loading and re-fueling. Co-ordinate with various sections/agencies/services and suppliers in order to carry out all safely in time.
? Refers to Duty Officer any critical problems or any assistance required, such as space problems on aircraft, equipment failure and /or last minute transfers.
? Ensures that safety rules and regulations are strictly observed by the group assigned at the ramp area.
? Prepares necessary reports when work is in progress, such as Flight files and maintains such file for future reference as required.
? Provide guidance and on-job training, to the newly recruited departmental staff and follow up to ensure that they acquire the appropriate skills and the necessary authorization to enable them performs their tasks effectively.
? Responsible for exercising due diligence towards Health & Safety of self & others in the organization as well as environmental protection issues.
? Responsible for reporting to my superiors' occurrences, events, violations and acts that may affect safety and company reputation.

Supervise and direct the shift activities of assigned employees engaged in the handling of aircraft. Make sure service delivery standards are met while handling each airline. Pre-plan and arrange staff as well as equipment for the coming shift. Confirm which recourses are available prior to aircraft arrival. Operate PBB (Aerobridge) on request in case of emergency priority due to lack of staff shortages.
? Monitor the activities on the ramp and proactively lead the various teams by responding to their needs whenever the situation arises.
? Takes over duties from outgoing shift and plan staff for the next shift. Make sure planned manpower is available on duty and report absents if any. Make sure staff allocated for each flight is available and competent.
? Ensures that various ground equipment such as Aerobridge, MDL/LDL, Pushback and ULDs required and assigned for flight are ready & serviceable prior to aircraft arrival and that all such equipment are positioned safely on the ramp.
? Ensures that ramp services are provided well on time on arrival of every flight, services include handling passenger baggage, cargo and mail, the loading, off-loading and transfer from one aircraft to another, positioning of Aerobridge and/or passenger steps.
? Monitors the off–loading of cargo and baggage as per instructions, giving priority to the baggage and that baggage are delivered to the arrival hall within the standard time. Monitor the operations of BMA to make sure that all joining baggage are reconciled and loaded on the flight.
? Check and confirm inbound baggage and connecting baggage are offloaded speedily for timely delivery and connection.
? Monitor offloading loading and re-fuelling. Coordinate with various sections/agencies/services and suppliers in order to carry out all in time.
? Take appropriate action in case of missing passengers at boarding gate like initiating baggage offloading.
? Provide guidance and on-job training, to the newly recruited departmental staff and follow up to ensure that they acquire the appropriate skills and the necessary authorization to enable them to perform their tasks effectively.

As a Flight Control Officer, Monitor all flight movements and messages, and communicate and coordinate with all sections and departments to ensure services are carried out by the staff allocated on time. A point of contact for all internal, external, and inter-departmental communication; collects records and disseminates updated information, data, and documentation.
? Attend to all calls from VHF, Radio, and Telephone etc., record the message and inform to the person concerned.
? Monitor flight movements/bay changes with the help of FIDS & and information from MCC/OCC and update flight information board as well as disseminate to staff.
? Monitor Telex /Fax messages/e-mails and prepare flight briefing/ message file with all documents relevant to the flight.
? Send flight movements; delay messages prepare flight files, prepare GD.
? Coordinate with ATS for the collection and delivery of flight documents like Weather Chart /Flight Plan etc.
? Ensure on time delivery of NOTAM/flight plans on board by coordinating with the staff concerned. Coordinate with HALA service; arrange transport for VIP/Crew.
? Coordinate with TRC/Ramp/Equipment Supervisor and staff concerned to ensure smooth operations.
? Coordinate with other various sections of Airport Operations such as Movement Control Centre. Air traffic control Baggage belt control section Passenger boarding bride control room, Fueling Company, Catering and Airport hotel.
? Coordinate and communicate with other departments like Passenger Services, and Engineering Department, Line maintenance department, and Cargo departments to ensure the on time completion of Ramp services.

Supervised aircraft loading and unloading as well as ramp handling services. Assist the AOCC in carrying out job functions and duties, by controlling the activities of a group of employees engaged in aircraft ground handling activities that meet the security and safety requirements and service standards of airlines. Ensure adequate staff and equipment levels to meet operational requirements. Brief subordinates on airline procedures and amendments thereto.
? Conduct aircraft turnaround activities in compliance with requirements of customer airlines and relevant authorities.
? Maintain the highest level of safety and security in all activities carried out during aircraft turnaround service.
? Conduct activities within the turnaround period ensuring the activity sequence in consistent with the station aircraft turnaround plan, and within agreed time.
? Study the profile booking on the flight, inbound transfers, onward connections, special needs passengers etc.
? Conduct safety and flight handling briefing, with the Loading Agent and other handling team. Ensure all information/ telexes pertaining to the flight are available for action. (E.g. Flight details of connecting load, Live Animal handling, Arms and Ammunition handling, delivery of Wheel Chairs/Baby Strollers etc.).
? Liaise with and between teams, departments and suppliers to inhibit discrepancies in activity sequence or task performance.
? Review the flight status and recommend appropriate action and manage any disruptions to turnaround activities without obstructing the process as deem necessary.
? Study the load plan, co-ordinate with the planner and obtain required briefing on critical flights or in situations where additional attention is necessary.
? Coordinates with Load controller about any information that is required by dispatcher.
? Carries out other or related duties as assigned by Duty/Flight Managers.

As a Ramp Assistant, aircraft loading and unloading, controls and assists the aircraft handling activities for a specific shift assigned in a safe and secure manner, meeting the service delivery standards of the customer airline. Completes and signs various documents related to loading operations.

? Directs the activities of equipment operators, drivers and loaders engaged in loading and offloading baggage, cargo and mail onto and from aircraft.
? Receives flight information details from Load Controller and picks up loading instructions for assigned flight from Ramp Supervisor at least one hour before ETA or two hours prior to ETD.
? Instructs Loader-Team Leader/ Equipment Operators, and ULDs requirements, personally checks to ensure that the right type of equipment is positioned on the stand prior to the arrival of the aircraft.
? Checks joining cargo against advice form to ensure correct delivery, signs form and instruct Head Loader /Driver to position cargo on the stand ready for loading.
? Appoint guide persons for marshalling of GSE and ensure that standard hand signals are used during marshalling and GSE operators follow the standard marshalling procedure.
? Ensures that all equipment correctly and safely positioned on the aircraft. Includes air Bridge, passenger steps, conveyor belts with marshalling where necessary.
? Monitors the offloading and loading of Baggage, Cargo and Mail to ensure operations are carried out within the specific time schedule permitted. Ensures that local baggage is delivered to the arrival area as per priority and that baggage and cargo is placed on the correct flight, according to destination/flight number.
? Liaises with Duty Manager/Load Controller on problems related to space on aircraft to accommodate baggage/cargo, last minute transfers, equipment failure and similar issues.

Prepare the Load Plan/LIRF and complete the Load Sheet accurately in accordance with all applicable safety rules and airline regulations. Assist OCC and Airline Back Office job functions for day-to-day flight operations.
? Fully aware of Load and Balance conditions of customer aircraft as per the Load & Balance Manuals.
? Plan and issue loading instructions/LIR with a view to maximize revenue (optimum use of space).
? Brief Ramp Agent regarding special and transit load providing all documents related and ensure accuracy in completion of loading activity.
? Ensure all Dead Load is safely loaded in accordance with Airline Ground Operations Manual.
? Complete Estimated Zero Fuel Weight for fuel uplift purposes and trim conditions.
? Complete Trim and Load sheet /NOTOC etc accurately.
? Ensure last minute changes are quickly attended to ensure on- time departure.
? Fully up–to-date with the loading of AVI and stowage of special loads safely.
? Dispatch of aircraft movement and other operations messages accurately.
? Holds an applicable valid license for the type of aircraft handled.
? Considers the impact of standby baggage and cargo and ensures space is well utilized.
? Plans the allocated ground time available to ensure all activities are carried out efficiently and within the time.
? Fully aware of safety and security implications while loading inside and around the aircraft.
? Fully competent to issue accurate loading instructions to avoid problems down-line on multi-sectors for easy offloading at destination.
? Aware of AVI and special load handling and stowage procedures.
? Considers the impact of delay due loading/offloading to the customers.
? Carries out other or related duties as assigned by Duty Officer.
? Responsible to comply with the applicable laws, regulations and procedures of the company and customers
? Responsible for exercising due diligence towards Health & Safety of self & others in the organization and also environmental protection.
? Responsible for Safety & Quality of the function/ Task performed.
? Responsible for reporting to his superiors' occurrences, events, violations and acts that may affect safety, security and company reputation.