Profile #9274

Leading, driving and implementing learning projects and training opportunities

Leading and driving the Salling Group Academy and the corporate training portfolio including Leadership and Specialist Development.

Holding the role of project lead for larger organizational development projects

Driving learning activities in strong collaboration with group functions and stakeholders in our formats

Investigating best L&D practices and research to enable a strong learning culture

taking part in - and identifying opportunities for - further development in our digital learning journey.

Developing a new Master in retail management with Aarhus University.

Leading and developing the (Master Student) Graduate Programme.

Participants in HR networking.

- Project Manager on developing and redesigning the Salling Group academy.

Designing and implementing practical, results-oriented training solutions that works, within the full range of interpersonal and business skills required for selling and managing sales operations.

My areas of expertise include HRM, Personal Development, Leadership & Management training and Sales & Sales Management,

Danish Academy of Business and Technology

Teaching and learning development areas across the Danish Academy of Business and Technology. A key role in the development of teaching and learning and raising attainment in the context of a broad and rich curriculum, through the provision of high quality consultancy and traning, primarily witin the areas of HRM, Marketing & Strategy, Sales & Sales Management and Negotiation.

Business Consulting within developing people, advancing business through the right combination of - Sales, Customer Care and Management training, Team development, one to one Coaching/Mentoring and Consulting,
Primarily within the Retail sector and Industrial sector.

Tradium

Developing people, Leadership training and advancing business through the right combination of - HRM, Leadership & Management training, Team development, one to one Coaching/Mentoring, Sales training & Sales Management, Customer Care and Consulting.

Primarily within the Retail sector and Industrial sector.

act2learn

Labour law at The Diploma in Specialized Business Studies

Sonofon / Telenor

Sales & Retention Manager;

Sales, Service og Loyality (Retention) for the BtC-markedet, and outbound Telemarketing for BtC-market.

Responsible for a major change management process in Customer Service including developmenting and implementing an Outbound Sales department in Customer Service.

TASKS:
-Consistently demonstrate and lead on high levels of customer service standards and professional relationships with all customers, involving inbound and outbound calls.
-Manage the issue resolution process with all call centre staff, dealing with calls to a conclusion or advising the customer of next action/process (Managing Expectations)
-Address escalated issues and implement corrective actions to reduce repeats
-Monitoring customer satisfaction and implementing policies and procedures to enhance this in line with client requirements.
-Provide reports and communications as required on performance for the Call Centres, its team members and client KPI data.
-Identify internal process improvements and contribute ideas in accordance with the communication process, improving the CC performance and/or extend its capability.
-As required, recruit, develop and attend to & provide training sessions, conferences and staff meetings in line with commitment to investment in People.
-To line manage all Supervisors.
-To liaise regularly with Operational Managers to ensure the call centre function is providing appropriate support to each of the contracts and address any concerns that are raised.
-Manage the annual appraisals and processes for all staff.
-Maintain 85, staff member and 3 middle Managers file notes, sickness and absenteeism issues and where required, ensure certification is completed.
- Negotiations: Service Level Agreaments & Vertikal Relations.

Vestas - R&D - Teknology

Developing and implementing a Performance Management Tool.

Post Danmark A/S

Customer Service Manager

Responsible for BtC Customer Service i West DK and for BtB/BtC Telesales and Business Parcels.

Responsible for the development of an internal Training Academy and a Customer Service Programme in cooperation with a Business School.

TASKS:

-Consistently demonstrate and lead on high levels of customer service standards and professional relationships with all customers, involving inbound and outbound calls.
-Manage the issue resolution process with all call centre staff, dealing with calls to a conclusion or advising the customer of next action/process (Managing Expectations)
-Address escalated issues and implement corrective actions to reduce repeats
-Monitoring customer satisfaction and implementing policies and procedures to enhance this in line with client requirements.
-Provide reports and communications as required on performance for the Call Centres, its team members and client KPI data.
-Identify internal process improvements and contribute ideas in accordance with the communication process, improving the CC performance and/or extend its capability.
-As required, recruit, develop and attend to & provide training sessions, conferences and staff meetings in line with commitment to investment in People.
-To line manage all Supervisors.
-To liaise regularly with Operational Managers to ensure the call centre function is providing appropriate support to each of the contracts and address any concerns that are raised.
-Manage the annual appraisals and processes for all staff.
-Maintain 85, staff member file notes, sickness and absenteeism issues and where required, ensure certification is completed.
- Negotiations: Service Level Agreaments & Vertikal Relations.

Post Danmark A/S

Project Manager on a major Business Development Project on the BtC and BtB market.

To drive and coordinate the Business development project including tactical and strategic business requirements to the New Bizz development.

To liaise with Technology and operations partners to ensure consolidated plans are developed that will satisfy the requirements of Business Divisions.

Drive standardisation and knowledge-sharing across Divisions to ensure efficiencies are realised, whilst maintaining (and enforcing) Divisional accountabilities

Develop an overall consolidated Group-wide project plan for enhancements to the Business requirements.

Developing a full-scale training concept for the entire organization.

Ongoing liaison with Divisions to support their development of Divisional plans

Drive the implementation of the developed plan across Group

Produce regular project reporting to the Change Programme.

- Internal, Service Level Agreaments & Vertikal Relations Negotiations.

Noerhald Kommune

Debt collection manager in a municipality.

TASKS:

Organizational Change, BPR and Outsourcing.

Training the staff in a more customer centric approach.

- Negotiations with debtors, lawyers, accountants and financial institutions.

Aros Consult

Junior Consultant in Corporate Finance.

TASKS:

Business process design and business change activities

Managing stakeholder engagement and comms

Producing training materials and managing training logistics

Planning go-live activities and transition to business as usual

Risk and issue management

Benefits tracking

Programme communications

Project and programme planning

Business analysis and business case support

Get involved with team meetings and away days

Help develop new market propositions

Developing key accounts

Contribute to internal change initiatives.

- Participating in Negotiations with clients, lawyers, accountants and financial institutions etc.

Berlingske Media

Sales Supervisor

TASKS:

- To assist the Sales Manager in leading, directing and motivating the sales team in order to achieve the overall corporate sales objectives.
- To assist the Sales Manager in revising and implementing the sales strategies plans.
- To assist the Sales Manager in providing a professional and excellent level of customer service with existing and new customers.
- Supervise the shift that you are scheduled.
- Supervise Sales Representatives.
- Monitors calls, provide feedback to reps and assist reps on sales %, install %, and quality assurance goals.
- Developing an internal Training Academy

Baltica Forsikring

Department for Major Industries.