Profile #9274

I help people and organizations to success and happiness by challenging them to change and become better. In other words: I create change in the lives of others. I’m a highly dynamic person, who get things done!
HRM HR Partner Learning and Development Training Management Consulting Commercial Academy Change Management Forandringsledelse Projekt Ledelse Forretningsudvikling Agil Udviklingskonsulent HR-konsulent  
Updated 07. oktober 2021
My education
2020 - 2020

Kurser, efteruddannelse og andet

Anden uddannelsesinstitution i Danmark

Agil employee development - small steps with great effect.
Educational area: Human Resources
Period: januar 2020 - januar 2020
2020 - 2020

Kurser, efteruddannelse og andet

Anden uddannelsesinstitution i Danmark

Leading SAFe® - Agile in enterprise level with Scaled Agile Framework ®

Leading the agile transformation of larger organisations.
Educational area: IT
Period: januar 2020 - januar 2020
2019 - 2019

Kurser, efteruddannelse og andet

Anden uddannelsesinstitution i Danmark

Internal courses at Salling Group in:

  • Leadership Pipeline
  • Structured Problem Solving
  • Design Thinking
  • Stakeholder Management
  • LEAN Process Management
    • - Project Management
    Educational area: Human Resources
    Period: februar 2019 - december 2019
    2018 - 2018

    Kurser, efteruddannelse og andet

    Anden uddannelsesinstitution i Danmark

    Prince2 Foundation
    Educational area: Organisation & Ledelse
    Period: oktober 2018 - november 2018
    9
    2014 - 2018

    Anden mellemlang videregående udd.

    VIA University College

    Diploma in Business Education

    To carry out educational tasks and teaching at vocational schools.

    Your yield:

  • Insights into the latest theories and methods in the field of vocational education.
  • Skills in planning, organizing, implementing and evaluating practice-related teaching and differentiated teaching processes.
  • Skills in analyzing, evaluating and revising vocational training - taking into account the needs of society, the labor market and the individual.
    • Competences to develop own trading opportunities and make new knowledge applicable in practice.
    Educational area: Undervisning & Pædagogik
    Period: september 2014 - juni 2018
    2011 - 2014

    Cand.merc. Organisation og Strategi

    Aalborg Universitet

    The Master's program in organization and strategy is a specialized, problem-based education.

    It aims to qualify to be able to identify, analyze, process and solve problems within the organizational and strategic area of ??companies and institutions and between the organization and the environment.

    Particular emphasis is placed on HRM, Innovation & Business Development.
    Educational area: Organisation & Ledelse
    Period: september 2011 - juni 2014
    10
    2013 - 2013

    Anden lang videregående udd.

    Anden uddannelsesinstitution i udlandet

    Negotiation Boot Camp: Personal Mastery in the Art of Negotiating at London School of Economics and Political Science.
    Educational area: Human Resources
    Period: juni 2013 - august 2013
    10
    2010 - 2010

    Anden mellemlang videregående udd.

    Handelshøjskolen, Aarhus Universitet (ASB)

    Particular emphasis is placed on Strategic Marketing Management.
    Educational area: Marketing & Business
    Period: januar 2010 - juni 2010
    2001 - 2005

    HD (O)

    Aarhus Universitet

    Particular emphasis is placed on HRM
    Educational area: Organisation & Ledelse
    Period: september 2001 - juni 2005
    My work experience
    2019 - now

    Senior HR & Learning Specialist (Senior Manager)

    Dansk Supermarked Group A/S

  • Leading, driving and implementing learning projects and training opportunities
  • Leading and driving the Salling Group Academy and the corporate training portfolio including Leadership and Specialist Development.
  • Holding the role of project lead for larger organizational development projects
  • Driving learning activities in strong collaboration with group functions and stakeholders in our formats
  • Investigating best L&D practices and research to enable a strong learning culture
    • taking part in - and identifying opportunities for - further development in our digital learning journey.
  • Developing a new Master in retail management with Aarhus University.
  • Leading and developing the (Master Student) Graduate Programme.
  • Participants in HR networking.
    • - Project Manager on developing and redesigning the Salling Group academy.
    Work area: Human Resources
    Period: februar 2019 - now
    2017 - 2019

    Senior Consultant & Senior Lecturer

    TACK Training International (GI GROUP )

    Designing and implementing practical, results-oriented training solutions that works, within the full range of interpersonal and business skills required for selling and managing sales operations.

    My areas of expertise include HRM, Personal Development, Leadership & Management training and Sales & Sales Management,
    Work area: Human Resources
    Period: juni 2017 - februar 2019
    2010 - 2017

    Lecturer / Consultant / Uddannelseskonsulent

    Erhvervsakademi Dania

    Danish Academy of Business and Technology

    Teaching and learning development areas across the Danish Academy of Business and Technology. A key role in the development of teaching and learning and raising attainment in the context of a broad and rich curriculum, through the provision of high quality consultancy and traning, primarily witin the areas of HRM, Marketing & Strategy, Sales & Sales Management and Negotiation.

    Business Consulting within developing people, advancing business through the right combination of - Sales, Customer Care and Management training, Team development, one to one Coaching/Mentoring and Consulting,
    Primarily within the Retail sector and Industrial sector.
    Work area: Undervisning
    Period: januar 2010 - maj 2017
    2010 - 2017

    Consultant / Uddannelseskonsulent

    Tradium

    Tradium

    Developing people, Leadership training and advancing business through the right combination of - HRM, Leadership & Management training, Team development, one to one Coaching/Mentoring, Sales training & Sales Management, Customer Care and Consulting.

    Primarily within the Retail sector and Industrial sector.
    Work area: Undervisning
    Period: januar 2010 - april 2017
    2010 - 2012

    Freelance Consultant / Lecturer / Uddannelseskonsulent

    act2learn

    Labour law at The Diploma in Specialized Business Studies
    Work area: Undervisning
    Period: august 2010 - februar 2012
    2007 - 2009

    Telesales & Retention Manager

    Telenor

    Sonofon / Telenor

    Sales & Retention Manager;

    Sales, Service og Loyality (Retention) for the BtC-markedet, and outbound Telemarketing for BtC-market.

    Responsible for a major change management process in Customer Service including developmenting and implementing an Outbound Sales department in Customer Service.

    TASKS:
    -Consistently demonstrate and lead on high levels of customer service standards and professional relationships with all customers, involving inbound and outbound calls.
    -Manage the issue resolution process with all call centre staff, dealing with calls to a conclusion or advising the customer of next action/process (Managing Expectations)
    -Address escalated issues and implement corrective actions to reduce repeats
    -Monitoring customer satisfaction and implementing policies and procedures to enhance this in line with client requirements.
    -Provide reports and communications as required on performance for the Call Centres, its team members and client KPI data.
    -Identify internal process improvements and contribute ideas in accordance with the communication process, improving the CC performance and/or extend its capability.
    -As required, recruit, develop and attend to & provide training sessions, conferences and staff meetings in line with commitment to investment in People.
    -To line manage all Supervisors.
    -To liaise regularly with Operational Managers to ensure the call centre function is providing appropriate support to each of the contracts and address any concerns that are raised.
    -Manage the annual appraisals and processes for all staff.
    -Maintain 85, staff member and 3 middle Managers file notes, sickness and absenteeism issues and where required, ensure certification is completed.
    - Negotiations: Service Level Agreaments & Vertikal Relations.
    Work area: Ledelse & Planlægning
    Period: august 2007 - december 2009
    2007 - 2007

    Consultant (Interim)

    Vestas

    Vestas - R&D - Teknology

    Developing and implementing a Performance Management Tool.
    Work area: Projektledelse
    Period: juni 2007 - august 2007
    2004 - 2007

    Kundeservicechef / Customer Service Manager

    Post Danmark A/S

    Post Danmark A/S

    Customer Service Manager

    Responsible for BtC Customer Service i West DK and for BtB/BtC Telesales and Business Parcels.

    Responsible for the development of an internal Training Academy and a Customer Service Programme in cooperation with a Business School.

    TASKS:

    -Consistently demonstrate and lead on high levels of customer service standards and professional relationships with all customers, involving inbound and outbound calls.
    -Manage the issue resolution process with all call centre staff, dealing with calls to a conclusion or advising the customer of next action/process (Managing Expectations)
    -Address escalated issues and implement corrective actions to reduce repeats
    -Monitoring customer satisfaction and implementing policies and procedures to enhance this in line with client requirements.
    -Provide reports and communications as required on performance for the Call Centres, its team members and client KPI data.
    -Identify internal process improvements and contribute ideas in accordance with the communication process, improving the CC performance and/or extend its capability.
    -As required, recruit, develop and attend to & provide training sessions, conferences and staff meetings in line with commitment to investment in People.
    -To line manage all Supervisors.
    -To liaise regularly with Operational Managers to ensure the call centre function is providing appropriate support to each of the contracts and address any concerns that are raised.
    -Manage the annual appraisals and processes for all staff.
    -Maintain 85, staff member file notes, sickness and absenteeism issues and where required, ensure certification is completed.
    - Negotiations: Service Level Agreaments & Vertikal Relations.
    Work area: Ledelse & Planlægning
    Period: august 2004 - marts 2007
    2004 - 2006

    Projektleder / New Bizz Project Manager

    Post Danmark A/S

    Post Danmark A/S

    Project Manager on a major Business Development Project on the BtC and BtB market.

  • To drive and coordinate the Business development project including tactical and strategic business requirements to the New Bizz development.
  • To liaise with Technology and operations partners to ensure consolidated plans are developed that will satisfy the requirements of Business Divisions.
  • Drive standardisation and knowledge-sharing across Divisions to ensure efficiencies are realised, whilst maintaining (and enforcing) Divisional accountabilities
  • Develop an overall consolidated Group-wide project plan for enhancements to the Business requirements.
  • Developing a full-scale training concept for the entire organization.
  • Ongoing liaison with Divisions to support their development of Divisional plans
  • Drive the implementation of the developed plan across Group
  • Produce regular project reporting to the Change Programme.
    • - Internal, Service Level Agreaments & Vertikal Relations Negotiations.
    Work area: Projektledelse
    Period: august 2004 - januar 2006
    2003 - 2004

    Inkassochef / Debt Collection Manager (Interim Manager)

    Nørhald Municipal

    Noerhald Kommune

    Debt collection manager in a municipality.

    TASKS:
  • Organizational Change, BPR and Outsourcing.
  • Training the staff in a more customer centric approach.
    • - Negotiations with debtors, lawyers, accountants and financial institutions.
    Work area: Økonomi & Forvaltning
    Period: april 2003 - august 2004
    1999 - 2003

    Business Analyst / Junior Consultant

    Aros Consult

    Junior Consultant in Corporate Finance.

    TASKS:
  • Business process design and business change activities
  • Managing stakeholder engagement and comms
  • Producing training materials and managing training logistics
  • Planning go-live activities and transition to business as usual
  • Risk and issue management
  • Benefits tracking
  • Programme communications
  • Project and programme planning
  • Business analysis and business case support
  • Get involved with team meetings and away days
  • Help develop new market propositions
  • Developing key accounts
  • Contribute to internal change initiatives.
    • - Participating in Negotiations with clients, lawyers, accountants and financial institutions etc.
    Work area: Rådgivning & Support
    Period: april 1999 - april 2003
    1996 - 1999

    Sales Supervisor

    Berlingske Media

    Sales Supervisor

    TASKS:

    - To assist the Sales Manager in leading, directing and motivating the sales team in order to achieve the overall corporate sales objectives.
    - To assist the Sales Manager in revising and implementing the sales strategies plans.
    - To assist the Sales Manager in providing a professional and excellent level of customer service with existing and new customers.
    - Supervise the shift that you are scheduled.
    - Supervise Sales Representatives.
    - Monitors calls, provide feedback to reps and assist reps on sales %, install %, and quality assurance goals.
    - Developing an internal Training Academy
    Work area: Ledelse & Planlægning
    Period: august 1996 - april 1999
    1990 - 1992

    Insurance Traniee / Forsikringselev

    Baltica Forsikring

    Department for Major Industries.
    Work area: Bank & Forsikring
    Period: september 1990 - august 1992
    My skills and abilities
    Skills
    agil forandringsledelse forhandling hr hr konsulent hr partner hrm learning & development ledelsesudvikling management consulting negotiations personalejura problemløsning proces safe agil projects situationsbestemt ledelse specialist træning udvikling udviklingskonsulent
    Skills at working proficiency
    dansk engelsk norsk svensk
    My preferences
    Job type
    Fuldtidsjob
    Work areas
    Administration Forskning & Udvikling Human Resources Ledelse & Planlægning Organisation & Forening Projektledelse Rådgivning & Support Undervisning
    Location
    Midtjylland Nordjylland Storkøbenhavn Sydøstjylland Udlandet (øvrige) Østjylland (Aarhus)
    Salary
    45.000 DKK / month
    Read more / links
    https://www.linkedin.com/in/tr...
    Contact me!