Service Desk Specialist with Danish in Prague

Looking for new experiences? A career change? Ever thought about working in an international IT company? Join our growing Danish-speaking Service Desk team in Prague.

If you are living outside the Czech Republic, no worries, we've got you covered. There's an interesting relocation package offered after you take the offer. It includes flight tickets, initial accommodation in pension or hotel, practical relocation support and advisory, and one-off financial relocation pay.

About the job
As our Support Center Analyst you'll be part of our Aeven Service Support Center in Prague, speaking Danish and English in your daily work.

Our Service Support Center team operates from 7:00 AM to 5:00 PM, with shifts rotating to ensure continuous coverage.
The shifts are as follows:
7:00 - 15:30

7:30 - 16:00

8:00 - 16:30

8:30 - 17:00

In this role, you will be responsible for resolving customer requests and queries coming via various channels. Our customers are employees at larger companies to whom we provide IT support. It may include for example maintaining user accounts, assigning accesses, resetting passwords, troubleshooting in user administration area, etc.

You don’t need to have previous experience in IT support or be an IT expert though! As long as you want to learn, we will train you. The goal is to solve the problem and deliver a great customer experience.

The main tasks include:

• Manage service requests and ensure follow-up
• Take accountability for quick, accurate, and effective resolution
• Prioritize incoming requests based on SLA (Service Level Agreements)
• Collect information in order to identify the route cause of the problem and find a solution for the customer
• Provide guidance to the customer where needed
• Ensure high customer satisfaction
• Cooperate on maintaining the internal knowledge base
• Collaborate with other team members and colleagues
• Contribute to the training of newcomers and share the knowledge

Ideal candidate:

• Is fluent in Danish and English
• Has good communication skills
• Has a high sense of responsibility and is well-organized
• Has user knowledge of MS Office
• Can work in a team as well as individually and under pressure
• Likes to solve problems and helps others
• Is eager to learn
• Is customer oriented
• Understanding the IT environment and troubleshooting is a plus (but not a must – training will be provided)

Employee benefits

• Up to 6 weeks of paid time off (5 weeks and the additional week of paid time-off is available after your first year of employment with Aeven
• 5 sick days per year
• Flexible working hours
• Possibility to work from home
• Flexible cafeteria account for leisure (18,000 CZK per year) allowing you to use points for MultiSport, public transport tickets, or contribute to your pension savings
• Meal vouchers in the amount of 200 CZK per workday (Aeven covers 55%)
• Referral bonus (20,000 – 60,000 CZK)
• Free snacks on Mondays and monthly get-togethers
• Free fruits and vegetables every day
• Height-adjustable tables
• Co-working offices in Ostrava and Brno
• Czech language lessons
• Annual flu vaccination for free

Department: Østmarken 3a, Søborg

Lokation: Prague