Service Desk Specialist with Danish in Prague

Looking for new experiences? A career change? Ever thought about working in an international IT company? Join our growing Danish-speaking Service Desk team in Prague.

If you are living outside the Czech Republic, no worries, we've got you covered. There's an interesting relocation package offered after you take the offer. It includes flight tickets, initial accommodation in pension or hotel, practical relocation support and advisory, and one-off financial relocation pay.

About the job
As our Support Center Analyst you'll be part of our Aeven Service Support Center in Prague, speaking Danish and English in your daily work.

Our Service Support Center team operates from 7:00 AM to 5:00 PM, with shifts rotating to ensure continuous coverage.
In this role you will be responsible for resolving customer requests and queries coming via various channels. Our customers are employees at larger companies to whom we provide IT support. It may include for example maintaining user accounts, assigning accesses, resetting passwords, troubleshooting in user administration area etc. You don’t need to have previous experience in IT support or be IT expert though! As long as you want to learn, we will train you. The goal is to solve the problem and deliver great customer experience.

The main tasks include:

• Manage service requests and ensure follow up
• Take accountability for quick, accurate and effective resolution
• Prioritize incoming requests based on SLA (Service Level Agreements)
• Collect information in order to identify the route cause of the problem and find solution for the customer
• Provide guidance to the customer where needed
• Ensure high customer satisfaction
• Cooperate on maintaining internal knowledge base
• Collaborate with other team members and colleagues
• Contribute on training of new comers and share the knowledge

Ideal candidate:

• Is fluent in Danish and English
• Has good communication skills
• Has high sense of responsibility and is well organized
• Has user knowledge of MS office
• Is able to work in a team as well as individually and under the pressure
• Likes to solve problems and helps others
• Is eager to learn
• Is customer oriented
• Understanding of the IT environment and troubleshooting is a plus (but not a must – training will be provided)

Employee benefits

• 5 weeks of vacations/year
• 5 sick days/year
• Possibility to work from home 2 days in a week
• Flexible cafeteria account for leisure (12,000 CZK/year)
• Meal vouchers in the amount of 100 CZK per workday (Aeven covers 55 CZK)
• Fully covered MultiSport card enabling free entry to sports facilities in the Czech Republic
• Free breakfasts on Mondays and monthly get-togethers
• Free fruits and vegetables from Monday to Thursday
• Wide selection of tea and coffee for free
• Height-adjustable tables
• Relax zones with Xbox
• Czech language lessons
• Annual flu vaccination for free

Department: Østmarken 3a, Søborg

Lokation: Prague

Application deadline: 30 Sep 2024