Operations Specialist

We are seeking a proactive IT Operations Specialist to support and manage our IT infrastructure, including Windows and UNIX systems. This role involves assisting with provisioning, setup, and ongoing maintenance of our servers, networks, and applications, as well as troubleshooting issues as they arise. You’ll have the opportunity to work on varied technical tasks, from handling service requests to participating in research and development initiatives aimed at improving our infrastructure and operational efficiency.

As an IT Operations Specialist, you’ll work closely with our experienced operations team, learning to manage technical issues independently while ensuring system security and performance. You’ll engage in tasks that include monitoring, patching, and maintaining our systems, as well as following detailed documentation for consistent, high-quality support.

Key Responsibilities

• Assist in provisioning, configuring, and maintaining Windows and UNIX-based systems.
• Troubleshoot, document, and resolve issues with system hardware, operating systems, and software.
• Collaborate on projects to implement new infrastructure improvements, ensuring they meet both internal standards and security requirements.
• Monitor system performance and perform routine updates and patches to enhance system stability and security.
• Process tickets via Cherwell Service Management, including Incident, Service Request, and Change Request, and document solutions for future reference.

Qualifications

• 1-2 years of hands-on experience in a systems administration or IT support role, preferably with Windows and UNIX systems.
• Knowledge of server setup, deployment, and maintenance, particularly with Windows Server.
• Basic scripting and automation knowledge is advantageous.
• Familiarity with database management, patch management, and networking fundamentals (DNS, DHCP).
• Understanding of network security, intrusion detection, and data backup fundamentals.
• Strong problem-solving abilities and an analytical mindset.

Technical Proficiency (Experience Preferred)

• Windows Server
• UNIX/Linux systems
• Active Directory
• Networking basics
• Exchange and Database management
• Virtualization (e.g., VMware)
• IAM Operations

Preferred Certifications

• ITIL V3/V4 Certification is advantageous

Department: Østmarken 3a, Søborg

Lokation: Prague