Director of Logistics & Distribution, NA

Position Overview
This position oversees and manages the day-to-day activities of the North America Supply Chain. As the Director of Logistics and Distribution, you will set expectations and provide feedback and direction to the team. You will be responsible for maintaining and improving the overall quality and KPIs of the Shipping & Distribution, Logistics, and Planning & Purchasing areas and setting the strategic direction for the NA Supply Chain through continuous improvement.

Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Build and promote an organizational culture that is customer-centric, professional and respected by role-modeling the leadership commitments of Be a Customer Geek, Make it Happen and Embrace to Win.
• Develop a strategic roadmap to implement automation to promote efficiency and quality improvements within Distribution.
• Work with various layers of leadership to formulate and implement operational business strategy and plans for each division.
• Responsible for the overall North America GN Hearing strategy and execution of supply chain and inventory management operations, which includes Purchasing, Strategic Sourcing, Logistics, and Inventory Management.
• Ensure material planning and delivery support manufacturing operation, inventory management, ensuring the company receives the best overall value (cost, lead-time, quality, and terms) for purchased items, and development of a robust and supply base (domestic and international) to mitigate risk and maximize flexibility
• Provide functional and technical expertise and application leadership on projects involving warehouse management systems and labor management.
• Provide expertise on WMS systems integration with other intern / external systems.
• Recommend and lead the design, development, implementation, and support efforts of new functionality, or integrations with and within Warehouse Management system.
• Stays abreast of trending economic and business conditions within (and affecting) the supply chain, as well as industry best practices, adjusting and implementing the actions of the Supply Chain team as needed
• Ensure measurement and effectiveness of all internal and external processes throughout all layers of the operational structure.
• Create reports to demonstrate the success of operational activities, analyze results, report on key metrics, and findings.
• Support quality, including ISO audits and supplier audits
• Understand and support the Sales Channels and create scalable processes.
• Develop, monitor, control and improve key KPIs
• Mentor & develop Managers, Supervisors & Leads to build bench capacity and future Leaders
• Effectively communicate goals & priorities the team
• Establish and maintain the annual budget, implementing cost management strategies to achieve fiscal targets
• Take the lead position on large divisional, operational, and corporate projects, setting goals, identifying the milestones and implementing the plan
• Support safety requirements and training
• Write and deliver annual performance reviews and quarterly 121s
• Collaborate with cross-functional teams within the U.S. and globally
• Participate and support continuous improvement efforts
• Establish and meet targets in inventory regulation
• Interview, hire, and fire to our core values

Competencies (Knowledge and Skills needed for this position.)

• Skilled in overseeing a workforce with a variety of abilities and levels of competence
• Good written and verbal communication skills
• Support the on-boarding/training of new team members
• Positive attitude toward continuous improvements
• Produce high quality work with high attention to details
• Have experience in lean manufacturing, six sigma and 5S
• Well-equipped to undertake concurrent tasks in a swift-paced professional landscape

Desired Qualifications
Required Education:

• Bachelor’s Degree or equivalent experience

Preferred Education:

• Master’s Degree

Preferred Experience:

• Minimum of five years’ experience managing production or distribution staff, preferably in the Hearing Aid industry or related product manufacturing field.
• Minimum of five years’ leadership experience in a supply chain management, planning, inventory management, or purchasing preferably in a manufacturing environment.
• In-depth experience with the distribution process, with a well-documented history of resolving issues systematically.
• Experience working in an international environment and cooperating cross functionally and cross culturally preferred.
• Proficient in leadership and motivational strategies to facilitate coaching, mentorship, and conflict resolution among team members.
• Experience with EOS and lean concepts is desirable.

Travel:

• Ability to travel up to 25% (domestic and international)

Direct reports:
Managers and individual contributors

Indirect reports:
Managers and individual contributors

Working Environment:
The facility is in Bloomington, MN (through Q2 2025) and then business will recloate to Shakopee, MN.

Physical Demands:
Able to stand or sit for long periods of time.

Able to lift 25 pounds by self and 50+ pounds with a team lift. (i.e. Sitting, standing, lifting, bending, reaching, etc.)

Position Type and Expected Hours of Work:
This is a full-time onsite position working Monday – Friday.

Ability to work occasional weekends and holidays.

About Us
At ReSound, people with hearing loss are at the heart of what we do. In an ever-smarter world, we think big and challenge the norm so that we can transform lives through the power of sound. A life that empowers you to hear more, do more and be more than you ever thought possible.

What We Offer
As a leading medical device manufacturer, we value our employees and offer competitive wages and benefits including:
- Generous Benefits including PTO and Paid Holidays
- 401k with Company match
- Paid Parental Leave & Transition Back to Work Benefits
- Company HSA Contributions
- Free Hearing Aids for Family Members

Equal Opportunity Employer
GN Hearing is an equal opportunity/affirmative action employer committed to cultural diversity in the workplace. GN Hearing openly supports and is fully committed to the recruitment, training and promotion of all individuals, without regard to race, color, creed, religion, national origin, ancestry, sexual orientation, disability, age, gender, maternity, marital status, status with regard to public assistance or any other classification protected by state, federal or local law or ordinance. Founded in 1869, GN group today operates in more than 90 countries across the world and has more than 6,000 employees. View The EEO is the Law poster and its supplement.

E-Verify
GN Hearing / ReSound participates in E-Verify. View the E-Verify poster here. View the Right to Work poster here.

Disability Accommodation
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected]. This email is provided for the purpose of supporting applicants who have a disability that prevents them from being able to apply online. Only emails received for this purpose will be returned. Emails left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

#LI-ReSound

Location: MN, Bloomington