DevOps Engineer

DevOps Engineer in leading AI scale-up
We are looking for a skilled DevOps engineer, who will be part of our core team developing world-class AI solutions for customer service and support including chat/email/voicebots, live chat, AI assistance for ticket handling, and much more.

You will be joining a fast-growing start-up and an excellent team of experienced engineers and data scientists to create innovative software used by millions of users across the globe.

As a DevOps engineer at SupWiz, you will be working on our infrastructure stack, CI/CD pipeline, monitoring setup, infrastructure as code, and more. You will work together with multiple development teams to ensure that our solutions are delivered in a timely and reliable manner to our customers and end-users.

You will be doing among other things

• You will build on top of our existing suite of deployment tools and modern tech stack currently including Kubernetes, Docker, Azure, Prometheus, ArgoCD, etc.
• You will be responsible for deploying and monitoring AI solutions in production to a wide range of clients and improving the customer service experience for millions of end-users
• You will be able to have a huge impact on your tasks and introduce new technology in collaboration with your colleagues
• You will work with a high degree of freedom and responsibility. In return, we expect that you handle this freedom and responsibility well
• You will be working smartly to automate as many parts of the DevOps process as possible

About you

• Relevant education. You possibly have a master’s in computer science, software engineering, or similar
• Experience with containerized deployments and cloud infrastructure
• Experience with scripting languages and Python
• You like working with a high degree of freedom and responsibility
• You have solid communication skills and are able to work with people from many different teams
• You thrive in an informal and changing environment
• You are a team player who feels responsible for the overall goal and vision

Working at SupWiz
You will be joining an innovative team of dedicated, experienced, and world-class talented people with a focus on creating products with the potential to change how we all interact with systems and products we use every day.

In addition to delivering excellent products and service, our teams are also characterized by a passion for playing board games, enjoying competitive games of Mario Kart, fun and friendly Friday bars, and traveling on company trips together.

We are primarily located in Copenhagen and Aarhus. You will be working in the Copenhagen office. We do offer the opportunity for working partial remote. We have an international team, so feel free to apply with any background. Unfortunately, we do not support visas and relocation.

APPLYING
The position is full-time, and we will conduct interviews on a running schedule, so apply as quickly as you can.

To apply for this position click on the ‘Apply’ button and send your application to our Careers Team at [email protected].

It is highly appreciated if you follow our Application Guide (no video needed) here.

Apply

About SupWiz
SupWiz is an award-winning SaaS, delivering next-generation AI solutions to improve end-user service and support processes. Our omnichannel and modular solutions include chatbots, voicebots, emailbots, ticket classification & routing, real-time AI assistance for agents, knowledge search engine, and more.

The solutions enhance existing support systems such as Zendesk, ServiceNow, TopDesk, Puzzel, among others, improving end-user and agent satisfaction and increasing efficiency. Thousands of agents across different industries use SupWiz's AI solutions, benefiting millions of end-users in multiple languages. Our customers include several large public institutions (e.g., Tax Authorities, Hospitals, Governmental units) and private organizationsin web hosting, logistics, media, utilities, among others. For example, NNIT, One.com, TV 2, and many more.