Customer Care Representative
TNT / FedEx Express
Position Summary:
Customer Care Representative is part of our Customer Contact Centre who supports our customers.
We offer you a job in a company with a strong culture and opportunity for development. You will be part of a team where the spirits are high and the days are busy.
It is required that you speak and write Danish fluently.
The job is full time and opening hours are weekdays from 08:00-18:00.
Primary tasks:
- Service and advice to our customers when shipping
- Proactive follow up and problem solving on shipments
- Contact and follow up on shipments with colleagues in other countries
Needed skills:
- Customer focus - you do your best and want to make a difference
- Excellent written and verbal communication skills in both Danish and English - you can manage a business conversation
- Microsoft Office & PC skills - good at using IT systems
- Team Working
Personality:
- Service minded and flexible
- Outgoing and ease at establishing contact over the phone
- You thrive in an office environment where the pace is high
- You can work both independently and as a team
- Your have high energy and positive spirit
- You are able to stay calm and joggle multiple tasks
When you apply for the job please in or with your CV motivate how this job fits your needs and ambitions.
An acceptable criminal record will be requested.
If you want to know more about the job you can contact Customer Care Supervisor Karina Wittendorf or Susanne Neupart on 28926066/ 28438440.
Additional Information
Posting Date: 6-Mar-2024
Closing Date: 30-May-2024
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