Digital Technical Support Specialist

Placering
Västerås

Digital Technical Support Specialist
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
As an Aftersales Digital Technical Specialist, you will join a global team of product experts with a focus on cutting-edge process automation products within the Energy, Process and Marine industries. Our work involves interacting with colleagues and customers worldwide, gathering information and gauging key parameters so that the problem can be identified and hopefully soon be resolved. Working as a team we share our experiences and support each other to make sure the job gets done, no matter who took the case. Our team has worldwide responsibility for the automation products and functions we produce here in Sweden.

This position reports to
Technical Support Manager

Your responsibilities

• Supporting and helping our customers to digitalize their existing automation solutions
• Build-up a technical infrastructure on how to help our customers on ABB PCP’s Digital offering, for example fault tracing tools and guides, how to collect and perform log analysis. Focus on digital products and technologies such as cloud-based solutions (ABB Ability Edgenius)
• Build-up an understanding in ABB’s Digital Infrastructure
• Co-operating with R&D organizations, ABB front end organizations and end customers
• Work together with software development teams to ensure that supportability requirements are taken into account
• Manage support cases concerning our developed products
• When required participate in field/site activities to diagnose and resolve complex issues or conduct system health checks
• Maintain technical competence on our digital products and third-party technologies
• You have a free role under responsibility and can influence your working day. The role includes independent work interspersed with dialog and exchange with colleagues

Your background

• Post Secondary Education in Computer Science, Software Development, or a related field
• You have a great interest in technology
• Knowledge in third-party technologies such as Red Hat OpenShift Platform, Kubernetes, Virtualization (Hyper-V, VMware)
• Experience in process automation and in ABB PA PCP products (ABB Ability Edgenius and 800xA) is considered an advantage
• A high level of self-motivation, curiosity, and desire to learn about new technologies applying a problem-solving solution-oriented mindset
• Demonstrated sense of ownership and responsibility working both individually and in a team
• Good Swedish and English communication skills (both verbal and written)
• Open for domestic and international travel in specific cases

More about us
Bring your very own sense of pride and purpose as you help us drive forward the Fourth Industrial Revolution – creating a sustainable future for our planet, and your career. Join ABB and harness the power of our diverse global network, as you collaborate with and learn from our world-class teams. Above all, challenge yourself every day. Let’s write the future, together. Recruiting Manager Fredrik Osterlund, +46 706 09 24 43, will answer your questions about the position. Union representatives: Sveriges Ingenjörer: Mikael Blomqvist, +46 768 06 00 11; Ledarna: Leif Öhrberg, +46 724 64 40 16; Unionen: Krista Andersson, +46 706 44 02 85. We kindly decline direct contact with staffing and recruitment agencies as well as sellers of additional job advertisements. Please apply latest by the 30th of April, 2024. Please note that to be eligible for employment at ABB Sweden, you will need to pass our pre-employment screening steps. This includes a reference check, a drug test, and could also include an extended background check. We look forward to receiving your application (PDF documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. #LI-hybrid

Locations
Västerås, Sweden